Lynn Ingram

• Developed and implemented standard operating procedures to ensure efficient workflow.
• Identified areas of improvement and developed strategies to increase efficiency.
• Monitored staff performance and provided feedback for improvement.
• Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
• Maintained accurate records of employee attendance and performance reviews.
• Ensured compliance with all safety regulations in the workplace.
• Resolved customer complaints in a timely manner to maintain customer satisfaction.
• Prepared reports on operational performance metrics and presented them to management team.
• Provided support to other departments as needed to meet organizational goals.
• Directed employees on how to use equipment properly and safely.
• Conducted regular meetings with staff members to discuss any issues or concerns they may have had.

• Developed and implemented hotel standard operating procedures for the housekeeping department.
• Analyzed guest feedback to identify areas of improvement in housekeeping services.
• Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
• Created schedules for staff to ensure adequate coverage at all times.
• Inspected rooms on a regular basis to verify that they meet quality standards.
• Ordered supplies, equipment, and chemicals necessary for daily operations.
• Coordinated with vendors regarding maintenance contracts and service agreements.
• Monitored budget spending for the housekeeping department.
• Conducted monthly performance reviews with staff members to assess progress towards goals.
• Ensured compliance with health codes and other legal requirements related to cleanliness standards.
• Developed strategies to increase efficiency while reducing costs within the department.
• Investigated customer complaints regarding cleanliness or service issues.
• Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.

• Managed team of employees, daily progress reports and overall project planning.
• Minimized costs by working and negotiating with multiple suppliers.
• Collaborated with multiple departments to maximize workflow and efficiency.
• Implemented improved training procedures to better develop new personnel.
• Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
• Employed deep-cleaning techniques for areas in need of additional sanitation.

Planned and executed daily task made weekly schedule, completed Payroll on biweekly basis, headed Lobby, Laundry, Groundsman, Supervisor, Housekeeper and housemen departments, to insure guest 100% satisfaction. Worked side by side with Front Desk Manager, solved problems disciplined when needed. trained supervisor also trained staff. inspected rooms cleaned rooms when needed. The Edward Hotel and Convention Center has a total of 773 guest rooms that were me and my staff ensure guest satisfaction daily.

• Hospitality company Traveling to different hotels supervising and inspecting hotel rooms Marriott downtown Detroit Westin Southfield Mi.
• Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
• Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
• Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
• Assisted with the training of new housekeeping employees on job duties, policies, procedures, and safety protocols.
• Regularly communicated with department heads regarding any changes or updates to hotel policies or procedures related to housekeeping.
• Developed weekly schedules for housekeeping personnel to ensure adequate coverage during peak times.

Make sure residents apartment were clean. laundry washed dried and fold. Maintain a clean safe environment on daily basis. Schedule staff Purchase supplies.

• Assisted seniors and their families in understanding the various levels of care available in senior living communities.
• Provided high-quality customer service to citizens by answering inquiries, responding to complaints and resolving issues.

• Responsibility was to transport members to and from church in timely fashioned. 

• My responsibility of being a Activity Supervisor is to assure family members that their love one's are attended to on daily basis.
• With exercise, crafts, singing and different forms of activity.
• Planned and completed group projects, working smoothly with others.
• Assisted with customer requests and answered questions to improve satisfaction.
• Motivated and encouraged team members to communicate more openly and constructively with each other.

• inspect rooms and train laundry attendants.

• responsibility was to make sure sales floor was clean, safe and organize.
• Floor ladies was stocked with merchandise to maintain a productive shift.
•  As a supervisor I solved problems in the work place, also maintain a respectful and peaceful work environment.

• Money counting, auditing, maintaining currency transaction logs, overseeing jackpot slips. ensuring 100% customer satisfaction.

• Severed breakfast lunch and dinner.  according to event.