Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

LYNN JENKINS, MA

JACKSONVILLE,FL

Summary

Over twenty-two years of experience in customer service, specializing in relationship building, strategic planning, and project management. Proven ability to quickly adapt to new and complex environments. Committed to leveraging diverse skills in a dynamic professional setting. Focused on continuous learning and personal growth.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

FIRST COAST ENERGY
JACKSONVILLE, USA
08.2023 - 07.2024
  • Maintained accurate registers with 0 discrepancies, demonstrating strong attention to detail and contributing to overall financial integrity of the business.
  • Exhibited exceptional organizational skills by aiding in the training of 8 new team members, resulting in a 25% improvement in their performance, ultimately contributing to a more efficient and effective customer service team.
  • Executed company, state, and federal policies in customer interactions, leading to improved customer service quality and adherence to regulations.

Lead Dog Groomer/Mentor

NORTHEAST PET NUTRITION
JACKSONVILLE, USA
12.2019 - 11.2022
  • Responsible for completing daily paperwork including earning reports, weekly cleaning logs, updating pet profiles, advertising specials and strategies, scheduling, answering phones, and supply orders
  • Ensuring all groomers were actively aware of the individual care and safety of each pet, including monitoring stress levels, aggression, and other health related conditions
  • Provided hands on instruction to student groomers and bathers enrolled in online grooming schools
  • Provided help to staff with difficult dogs, advanced training methods, and aided in unhappy clients
  • Software knowledge in 123 Pets and My Time

Scheduling/Medical Legal Assistant, Litigation Department

THE LAW OFFICES OF RON SHOLES, PA.
JACKSONVILLE, USA
03.2018 - 04.2019
  • Independently managed the schedules of the Head Litigation Attorney and a Lead Attorney including scheduling telephone conferences, meetings, depositions, hearings, mediations, requiring coordination with multiple parties including Judicial Assistants and confirming scheduling with clients.
  • Utilized proprietary software to document and monitor calendared events, draft notices, correspondence, and pleadings; maintained, updated, and submitted weekly and monthly reports.
  • Arranged for Attorney travel and/or organized long-distance events by video-teleconference through hiring of court reporters/videographers. Managed appearances and processed invoices for payment
  • Review case files to determine records, billing, and liens needed to properly update file; prepare/submit request including HIPAA compliance to providers/lienholders; Follow-up calls to ensure timely receipt of requested documents.
  • Process and save requested documents received; distribute to attorneys and necessary team members for review; update medical billing summary, Settlement Statement, notation of same in file.
  • Prepare, monitor, update, and finalize all Settlement Statements including preparation, submission, and negotiation of reduced payments, submission for review and disbursement of funds from Trust.

Education

Master of Arts - Public Policy and International Affairs

WILLIAM PATERSON UNIVERSITY
WAYNE, NJ

Skills

  • Customer service
  • Regulatory compliance
  • Conflict resolution
  • Data entry
  • Team building
  • Customer relationship management
  • Scheduling management
  • Organization and recordkeeping
  • Microsoft office expertise

Timeline

Customer Service Representative

FIRST COAST ENERGY
08.2023 - 07.2024

Lead Dog Groomer/Mentor

NORTHEAST PET NUTRITION
12.2019 - 11.2022

Scheduling/Medical Legal Assistant, Litigation Department

THE LAW OFFICES OF RON SHOLES, PA.
03.2018 - 04.2019

Master of Arts - Public Policy and International Affairs

WILLIAM PATERSON UNIVERSITY

Similar Profiles

CREATE PROFILE
LYNN JENKINS, MA