Summary
Overview
Work History
Skills
Timeline
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Jennifer Roche

Kettering,OH

Summary

Results-driven tax analysis professional with extensive experience in accurate and compliant financial reporting, leveraging strong analytical skills to efficiently identify and resolve complex tax issues in fast-paced environments.

Strategic and innovative management expert dedicated to driving company growth through meticulous attention to detail and the implementation of effective initiatives.

Demonstrated consistent proficiency in independent decision-making and sound judgment consistently contributes to positive organizational outcomes.

Overview

17
17
years of professional experience

Work History

Tax Analyst

H&R Block
06.2023 - Current
  • Prepared and filed in tax year 2024; 543 federal, state, and city income tax returns and extensions for both individuals and businesses, ensuring compliance with all relevant regulations.
  • Collaborated with colleagues to research complex tax issues, ensuring precise interpretation of regulations and laws.
  • Proactively stayed up-to-date with federal, state, and local tax codes by attending professional development courses and subscribing to industry publications.
  • Conducted thorough internal reviews of financial statements to identify discrepancies and ensure accurate tax liability calculations, leading to significant reductions in tax liabilities through strategic planning.
  • Regularly communicated with external customers and taxing authorities to resolve inquiries, clarify tax notices, and provide timely solutions.

Multi- Unit Manager

H&R Block
12.2019 - 05.2023
  • Achieved the Emerald Pin for Outstanding Customer Service during the 2020 Q4 Preseason.
  • Fostered a culture of positive work-life balance, promoting well-being and team cohesion.
  • Encouraged and motivated tax professionals to expand their expertise, providing both guidance and support as a team cheerleader.
  • Demonstrated a bold, client-driven approach, always prioritizing client needs and delivering exceptional service.
  • Provided leadership support to other team leaders, ensuring seamless collaboration and operational efficiency.
  • Committed to continuous learning, always seeking opportunities to expand knowledge and stay ahead in the field.
  • Explored diverse learning methods to enhance team development and professional growth.
  • Onboarded and trained new employees, ensuring smooth transitions through comprehensive training and clear new hire documentation

Assistant Manger

Hot Head Burritos
02.2018 - 12.2019
  • Assisted in planning schedules and delegating tasks to ensure adequate coverage and meet service demands.
  • Provided hands-on customer support, assessing individual needs and staying informed on current consumer preferences.
  • Oversaw security operations, handling incidents effectively and maintaining a calm, professional demeanor.
  • Monitored cash intake and deposit records, improving accuracy and minimizing discrepancies.
  • Evaluated job applications and provided hiring recommendations to secure top candidates for key positions.

Assistant Manager

Panera Bread
02.2009 - 02.2018
  • Managed training initiatives and ensured operational accuracy across multiple store locations, driving consistency and performance standards.
  • Collaborated in schedule planning and task delegation to ensure optimal staffing and meet service demands efficiently.
  • Delivered personalized customer support by assessing individual needs and staying attuned to evolving consumer preferences.
  • Supervised security operations, responding to incidents with professionalism and composure to ensure a safe environment.
  • Maintained inventory accuracy within monthly tolerance thresholds, compiling financial data aligned with budgetary goals.
  • Oversaw cash handling and deposit tracking processes, enhancing accuracy and reducing discrepancies.
  • Reviewed job applications and provided strategic hiring recommendations to attract and retain top talent for key roles.

Skills

  • Tax compliance expertise
  • Auditing
  • Teamwork and collaboration
  • Customer centric
  • Leadership skills
  • Problem-solving, multitasking abilities
  • Verbal and written communication
  • Multi-state tax returns
  • Skilled in Microsoft 365

Timeline

Tax Analyst

H&R Block
06.2023 - Current

Multi- Unit Manager

H&R Block
12.2019 - 05.2023

Assistant Manger

Hot Head Burritos
02.2018 - 12.2019

Assistant Manager

Panera Bread
02.2009 - 02.2018

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