Lynn Johnson
Customer Service Reprsentative
Panama City Beach,FL
Summary
Creative Business Owner with exceptional background spent in Customer Service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing 12 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Business Owner
LJBodyworks
03.2011 - 09.2023
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Introduced new methods, practices, and systems to reduce turnaround time.
Massage Therapist
Foothills Physical Therapy
03.2006 - 02.2011
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided clear, concise instructions to clients to prepare for massage services.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Educated clients on benefits of massage and recommended home care techniques.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Administered Swedish, deep tissue and sports massage techniques.
- Maintained accurate and up-to-date client records.
- Prepared oils and lotions for massages.
- Researched new massage techniques and treatments.
- Performed sanitization tasks to keep massage environment clean and safe.
- Developed customized massage programs to meet unique requirements.
- Analyzed postural assessments and range of motion.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Customer Service Representative
Human Scale Ergonomics Office Supply
09.2005 - 03.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Applied Science - Massage Therapy
Denver School of Massage Therapy
Aurora, CO03.2006
Skills
- Talent Allocation
- Business Planning
- Employee Training
- Resources Allocation
- Customer Service
- Business Development
- Strategic Planning
- Start-Up Operations
- Driven and Determined
- Issue Resolution
- Approachable and Outgoing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
Business Owner
LJBodyworks
03.2011 - 09.2023
Massage Therapist
Foothills Physical Therapy
03.2006 - 02.2011
Customer Service Representative
Human Scale Ergonomics Office Supply
09.2005 - 03.2006
Associate of Applied Science - Massage Therapy
Denver School of Massage Therapy
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