LYNN JORGENSEN
Marietta,Georgia
Summary
As an Air Import Specialist with over 18 years of experience in logistics and administrative support, I have honed my communication skills to effectively manage and enhance client relationships. My expertise in reading and interpreting procedures and rules has allowed me to quickly identify and resolve client issues and problems. I am meticulous and committed to delivering accurate results in a timely manner. I pride myself on my ability to communicate effectively and tactfully with both customers and co-workers, and I am known for my strong work ethic.
Overview
14
14
years of professional experience
Work History
Air Export Specialist
Maersk
07.2023 - 12.2025
- Deliver personalized and responsive customer service to major Automotive account, ensuring the satisfaction and retention of clients.
- Coordinated logistics for transportation of goods, optimizing routes for timely delivery.
- Coordinated cross-functional teams to expedite shipments and resolve any issues promptly.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Completed AES filings for U.S. Customs exports requirements.
- Trained junior staff on export procedures and best practices, fostering a knowledgeable team environment.
- Implemented process improvements that reduced lead times and increased customer satisfaction in exports.
Air Import Specialist
DSV AIR & SEA
11.2022 - 07.2023
- Deliver personalized and responsive customer service to major aerospace manufacturing accounts, ensuring the satisfaction and retention of clients.
- Diligently track and manage freight movement from origin to destination, resulting in timely and successful cargo receipt.
- Prepare accurate and timely arrival notices to the Customs broker, ensuring compliance with customs regulations and avoiding delays in the delivery process.
- Coordinate with clients to prepare and receive necessary shipping documents, streamlining the shipping process and reducing documentation errors.
- Regularly update clients regarding cargo status, providing proactive communication to address any cargo-related issues, quoting, and billing.
Equipment Coordinator
Hapag-Lloyd
03.2019 - 11.2022
- Successfully managed a high volume of approximately 70-80 customer calls per day for container releases and consistently maintained high customer satisfaction.
- Facilitated daily tracking and releasing of equipment for all depots/terminals in the Southeast and Northeast regions, ensuring accurate inventory records and timely delivery of equipment to customers.
- Demonstrated exceptional accountability by single-handedly managing all aspects of equipment coordination for the Southeast and Northeast areas.
- Ensured that customers' shipping needs were met by providing the most suitable equipment and delivering it within the required timeframe.
- Proactively tracked and traced overdue equipment, resulting in a faster turnaround time and preventing delays in customer shipments.
- Maintained accurate records and updated various reports, resulting in an error-free system and streamlined processes.
- Effectively controlled costs for positioning equipment and evaluated vendor performance, resulting in significant cost savings and improved vendor relationships.
- Expertly handled equipment releases or inventory availability inquiries, providing prompt and accurate information to customers and stakeholders.
Air Import Specialist
Crane Worldwide Logistics
02.2018 - 12.2018
- Provided exceptional and personalized customer service for a major aerospace manufacturing account, building strong relationships, and increasing customer satisfaction levels.
- Meticulously tracked freight from origin to destination, ensuring timely receipt and delivery of goods and minimizing delays.
- Successfully prepared and submitted arrival notices to the Customs broker, streamlining processes and ensuring compliance with regulations.
- Coordinated with clients to prepare and receive shipping documents, ensuring all necessary documentation was completed accurately and in a timely manner.
- Effectively communicated with clients about any issues regarding cargo, quoting, and billing, resolving any concerns promptly and satisfactorily.
- Utilized knowledge of import regulations and procedures to expedite customs clearance, reducing the overall transit time of shipments and improving delivery times.
- Successfully collaborated with cross-functional teams, including warehouse staff, carriers, and freight forwarders, to ensure seamless end-to-end delivery of goods. Consistently achieved high levels of accuracy and attention to detail in data entry and documentation, resulting in error-free transactions and improved efficiency.
Air Import Specialist
IFF Inc.
09.2017 - 02.2018
- Provided exceptional customer service to clients, building strong relationships, and increasing customer satisfaction.
- Meticulously tracked shipments from origin to destination, ensuring timely receipt and delivery of goods, and minimizing delays.
- Successfully prepared and submitted arrival notices to the Custom broker, ensuring compliance with regulations and expediting customs clearance.
- Coordinated with clients to prepare and receive shipping documents, ensuring accuracy and completeness of documentation to expedite the import process.
- Effectively communicated with clients about any issues regarding cargo, quoting, and billing, proactively resolving any concerns in a timely and satisfactory manner.
- Utilized knowledge of import regulations and procedures to expedite customs clearance, reducing overall transit time of shipments and improving delivery times.
- Collaborated closely with cross-functional teams, including carriers, freight forwarders, and warehouse staff, to ensure seamless end-to-end delivery of goods.
- Achieved high levels of accuracy and attention to detail in data entry and documentation, resulting in error-free transactions and improved efficiency.
Freight Coordinator
Livingston International
01.2017 - 06.2017
- Provided exceptional customer service to clients for Ocean Import container shipments, building strong relationships and increasing customer satisfaction.
- Meticulously tracked Ocean containers from origin to destination, ensuring timely delivery of goods, and minimizing delays.
- Successfully filed ISF (Importer Security Filing), ensuring compliance with regulatory requirements and expediting customs clearance.
- Delivered arrival notices to the Custom broker in a timely manner, ensuring compliance with regulations and expediting customs clearance.
- Coordinated with clients to prepare and receive shipping documents, ensuring accuracy and completeness of documentation to expedite the import process.
- Effectively communicated with clients about any issues with the cargo, proactively resolving any concerns related to booking, quoting, and billing in a timely and satisfactory manner.
- Utilized knowledge of import regulations and procedures to expedite customs clearance, reducing overall transit time of shipments and improving delivery times.
- Collaborated closely with cross-functional teams, including carriers, freight forwarders, and warehouse staff, to ensure seamless end-to-end delivery of goods.
- Achieved high levels of accuracy and attention to detail in data entry and documentation, resulting in error-free transactions and improved efficiency.
Import Agent
DHL
01.2016 - 01.2017
Import Customer Service Representative
Mallory Alexander International Logistics
01.2014 - 01.2016
Customer Service Representative
East West Bank
01.2012 - 01.2014
- Provided outstanding customer service to German-speaking clients, demonstrating strong communication skills and cultural awareness to build lasting relationships.
- Performed a range of banking transactions, including teller services, deposits, withdrawals, and wires, with high levels of accuracy and efficiency, exceeding performance targets.
- Effectively managed Currency Transaction Reports (CTRs), ensuring compliance with regulatory requirements and minimizing risk of financial crime.
- Conducted regular audits of the vault, ensuring accuracy and completeness of records and safeguarding the bank's assets.
- Verified wires, address, and phone number changes, demonstrating strong attention to detail and accuracy in documentation.
- Managed safety deposit boxes, ensuring their security, maintenance, and accurate records, reducing errors and improving customer satisfaction.
- Demonstrated excellent organizational skills, filing documents accurately and maintaining records in a systematic and accessible manner, improving efficiency and compliance.
Import Agent
UTI
01.2012 - 12.2012
Education
High school -
Uhlandschule Bettringen
Skills
- Shipping Procedures
- Team Management
- Warehouse Asset Oversight
- Problem-Solving
- Team Management/Planning
- Interpersonal Skill
- Inventory Management
- Data Entry Recording
- Relationship Management
- Process Improvement Training
- Supply Chain Management
- Strategic Planning
- Dispatch Management
- Communications Management
- Time Management
- Procurement
- Loss Prevention Management
- International Shipping
- Delivery tracking
- Team Building and Management
- Quality Assurance
- Strategic Thinking and Planning
- Continuous Process Improvement
Languages
German
Native or Bilingual
Timeline
Air Export Specialist
Maersk
07.2023 - 12.2025
Air Import Specialist
DSV AIR & SEA
11.2022 - 07.2023
Equipment Coordinator
Hapag-Lloyd
03.2019 - 11.2022
Air Import Specialist
Crane Worldwide Logistics
02.2018 - 12.2018
Air Import Specialist
IFF Inc.
09.2017 - 02.2018
Freight Coordinator
Livingston International
01.2017 - 06.2017
Import Agent
DHL
01.2016 - 01.2017
Import Customer Service Representative
Mallory Alexander International Logistics
01.2014 - 01.2016
Customer Service Representative
East West Bank
01.2012 - 01.2014
Import Agent
UTI
01.2012 - 12.2012
High school -
Uhlandschule Bettringen