Lynn Knox
Dallas,TX
Summary
Highly accomplished and dynamic Healthcare Executive boasting over 16 years of direct leadership. Expertise lies in clinical operations, business development, account and relationship management, and steering both start-up and established organizations toward success. Demonstrated results-driven approach and resolute leadership, significantly contributing to navigating change in challenging and fast-paced environments.
Overview
25
25
years of professional experience
Work History
Director of Operations
Dedicated Senior Medical Center, Division of ChenMed
09.2023 - 02.2024
- Drove strategic sales growth by leading a sales team of 6 Membership Consultants with a focus on Medicare annual enrollment
- Partner with multiple community agencies in active Senior Citizen population engagement activities
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Spearheaded change management initiatives that facilitated organizational transformation and culture improvement.
Practice Administrator
Access TeleCare
03.2022 - 09.2023
- Leadership of 80 physicians across two service lines, Critical Care and Infectious Disease- delivering patient care via telemedicine platform to hospitals for 80 programs nationwide, both in-patient and out-patient
- P&L management of $15 million with a profit margin of 40%.
- Re-constructed physician compensation in alignment with MGMA
- Strategic review of provider utilization, increased efficiency of physicians
- Led multi-department project management of physician onboarding with recruitment, legal, licensing, and facility privileging shortening the timeframe of onboarding provider to first shift worked
- Management of onboarding physicians and daily clinical coordination partnering with hospitals as the client
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Partnership with Business Development completing RFPs and client discovery meetings to assist in selling both service lines
- Created financial process that improved accuracy of client sales proposals
- Client relationship management, escalation of issues, and providing ongoing data improving upon client retention.
- Collaborated with physician leadership to develop strategic plans for expanding the scope of services offered by Infectious Disease service line.
- Creation of SOPs, KPIs, and P&Ps in clinical operations and across multiple departments
- Integral in the change management process of the EMR and billing platform transition projects, downstream impact of data scrubbing, and accuracy
- Discovered errors made by Revenue Cycle during this process leading to miscalculations of provider RVUs and pay
Director of Operations
Banner Health
04.2021 - 03.2022
- Leadership of 80 providers, 11 locations geographically across East and West Arizona with 7 direct report managers and over 150 in-direct reports
- Heavy focus on recruitment and growth of Primary Care providers to meet growth initiatives
- Large focus on mentoring new leaders and building leadership teams
- Improved operational efficiency for provider onboarding by streamlining processes and implementing innovative solutions, improving provider satisfaction and experience.
- Heavy focus on the right fit and accountability and realigned supervisors and managers not in the best fit
- Personally improved timeliness of referrals within 24 hours from 35% to 60% within 5 months, exceeding system initiative goals
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Improvements in the overall completion of charts
- P&L management of $68 million with profit margin integrated with specialty/hospital downstream revenue.
Regional Director of Operations
Concentra
04.2017 - 04.2021
- Leadership of 30 locations, including center-based and employer on-site
- Geographical locations across Arizona (Tucson, Flagstaff, Phoenix) and Utah for Occupational Health/Urgent care centers
- 30 plus direct reports and 300 plus indirect reports
- Triad partnerships with disciplines of Medical, Therapy, and Sales to assist in meeting their KPIs along with Operations KPIs and grow the client business
- Managed and drove KPIs such as patient satisfaction, employer satisfaction, wait times, staffing ratios, case durations, and time to scan results – consistently meeting and exceeding these metrics as a region that the region had not done in prior years
- Coordinated with the Sales Department and Legal on client RFPs, contract negotiations, contract language, and scope of services for clients, with Operations being the driving source for this information
- Enhanced client retention of multi-million-dollar accounts such as the State of Arizona, the City of Phoenix, Amazon, and UPS through personal relationship building.
- Successful integration of over 10 acquisition centers in both states.
- Successfully navigated changing COVID protocols in 2020 and 2021 for employer needs and testing
- Led the first on-site COVID employer testing site for Concentra in AZ
- P&L management of 56 million with 35% profit margins
- Exceeded 2019 budget by 2 million
Practice Administrator
Banner Health, AZ
10.2015 - 04.2017
- Leadership of 85 physicians, 20 locations across the greater Phoenix area, 9 managers, and multiple specialties such as FM/IM/PEDS, general surgery, bariatric, neurology, neurosurgery, and orthopedics
- Effectively interact with Executive Directors, Divisional Medical Directors, and C-Suite level leaders across multiple hospital teams
- Executive negotiations in physician compensation models and contracts
- Reviewed and executed business justifications and proforma for physician growth and strategic planning
- Successfully managed fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinating financial reporting resulting in consistently meeting and exceeding financial plans
- Proficient in driving team performance through effectively handling physician and manager-employee HR relations, including corrective action, behavioral discussions, engagement conversations, and motivation
- Identified and streamlined workflows improving the patient experience, physician experience, and market growth resulting in overall enhanced performance of teams
- Responsible for the oversight of design/construction, staffing, and marketing, and successfully launched a new Health Center in an unpracticed market
- Closed and consolidated multiple small locations into existing locations integrating specialties such as BH, orthopedics, general surgery, and OBGYN into existing family medicine-based locations resulting in maximizing financial overhead and leveraging space constraints
- Identified regionally focused referral patterns to drive market sustainability and growth within the organization, reducing outside referral leakage.
Practice Manager
Banner Health, AZ
10.2012 - 10.2015
- Provided direct leadership of 15 Orthopedic physicians an APP providers and 25 staff integrated with multiple rotating locations and multiple hospital integration
- Reviewed and monitored fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinating financial reporting resulting in exceeding financial plans
- Partnered with Cerner project teams and central departments to design a new EHR platform and managed and monitored the change process for first two phases of a larger system-wide EHR transition
- Conducted recruitment of physicians, advanced professional providers, supervisors, and both front-line and clinical staff and oversaw onboarding to the practice
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Received Banner’s Best Annual Award for "Leadership Effectiveness" 2014 due to high scores from the employee/provider annual VOICE survey
- Successfully created a culture and environment of trust and engagement, reducing previous high turnover and previous low employee satisfaction
- Grass root efforts in patient experience strategies, increasing scores of the practice and providers’ patient surveys by 25% from previous years
- Responsible for ensuring hospital patient care through creating and effectively coordinating multiple call schedules for multiple hospitals.
Practice Manager of Operations
Obstetrix Medical Group Dba Phoenix Perinatal Associates
05.2008 - 10.2012
- Leadership of 15 Maternal Fetal Medicine physicians, providers and 40 staff
- Successfully managed one location resulting in promotion to oversight of multiple locations
- Created and maintained policies for staff compliance, annual reviews, and staffing ratios
- Directed management for a budget, patient experience, and clinic work flows
- Identified, scheduled, and executed marketing lunches to referring OBGYNs in the valley
- Realigned billing processes to streamline hospital and clinic billing, reducing the number of staff required and ensuring the capture of lost revenue
- Relocated the largest clinic space to a new build
- Located new clinic space, designed, reconstruction and launched a new clinic location to grow PPA's market hold
- Transitioned all three clinics from a paper-based system to a new EHR system
- Secured and maintained the largest referral client, increasing monthly revenue to a record high.
Operations Manager
KML Development, AZ
01.2006 - 04.2008
Executive Coordinator
Banner Desert Medical Center
01.2004 - 01.2006
Insurance Commission Representative
Design Benefit Plans
01.1999 - 01.2004
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ05.2004
Skills
- Increase Healthy Cultures
- Change Management
- Process Improvement
- Strategic Growth
- Operational Efficiency
- Employee Development
- Customer Retention
- Data Analysis
- Human Resources
- Performance Evaluation, Improvement
- Revenue Forecasting, Budget Development
Software Expertise
- Microsoft Office
- CRM Dynamics, Salesforce
- Tableau, SQL
- RingCentral, Slack, Teams, Zoom, BOX
- EHR, NextGen, Cerner, EPIC
Timeline
Director of Operations
Dedicated Senior Medical Center, Division of ChenMed
09.2023 - 02.2024
Practice Administrator
Access TeleCare
03.2022 - 09.2023
Director of Operations
Banner Health
04.2021 - 03.2022
Regional Director of Operations
Concentra
04.2017 - 04.2021
Practice Administrator
Banner Health, AZ
10.2015 - 04.2017
Practice Manager
Banner Health, AZ
10.2012 - 10.2015
Practice Manager of Operations
Obstetrix Medical Group Dba Phoenix Perinatal Associates
05.2008 - 10.2012
Operations Manager
KML Development, AZ
01.2006 - 04.2008
Executive Coordinator
Banner Desert Medical Center
01.2004 - 01.2006
Insurance Commission Representative
Design Benefit Plans
01.1999 - 01.2004
Bachelor of Science - Psychology
Grand Canyon University
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