Lynn Lang
Birmingham,AL
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
13
13
years of professional experience
Work History
Travel Advisor
Dream Vacations And Cruises
Birmingham, AL
01.2024 - Current
- Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
- Researched and compared different travel packages to ensure the best value for customers' money.
- Assisted with booking flights, hotels, rental cars and other reservations.
- Provided customers with detailed information about various tourist attractions and activities in different countries around the world.
- Created itineraries tailored to each customer's individual needs and preferences.
- Answered inquiries from customers regarding visa requirements, passport regulations, health precautions, currency exchange rates, climate conditions and other related topics.
- Processed payments using a variety of methods including cash, credit cards or online payment services.
- Developed marketing strategies to promote new products and services to potential customers via email campaigns or social media platforms.
- Prepared invoices for customer purchases as well as expense reports for business travelers.
- Managed customer accounts by updating personal information such as contact details or payment methods when needed.
- Maintained up-to-date knowledge of local laws, customs and regulations in order to provide accurate advice to customers.
- Informed clients of special offers or discounts available through certain airlines or hotels.
- Attended conferences and training sessions related to the tourism industry in order to stay informed of current trends.
- Interacted with vendors such as airlines, car rental companies and cruise lines in order to obtain the best prices for customers.
- Ensured customer complaints were addressed promptly and resolved satisfactorily.
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
- Prepared itineraries to deliver travel arrangements to clients.
Retail Merchandiser
Hallmark
Chelsea, AL
01.2016 - Current
- Developed and implemented innovative merchandising strategies to maximize sales.
- Organized product displays in accordance with corporate guidelines.
- Created visual presentations that effectively promoted products.
- Analyzed customer shopping habits to identify opportunities for increased sales.
- Assisted customers in selecting appropriate merchandise for their needs.
- Maintained accurate inventory records of all stock items.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Established relationships with vendors to obtain discounts on merchandise purchases.
- Coordinated with suppliers to ensure timely delivery of merchandise orders.
- Inspected stores regularly for proper stocking and display of products.
- Monitored customer feedback regarding product availability, quality, and pricing.
- Participated in weekly meetings with store managers to discuss upcoming promotions.
- Performed data entry tasks related to the tracking of inventory levels.
- Reviewed financial statements regularly to assess performance against budget goals.
- Evaluated customer service standards at each location visited during store visits.
- Communicated and coordinated execution of planograms with store management.
Administrative Assistant
Blackwater Technologies
Birmingham, AL
01.2012 - 12.2016
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Monitored progress on projects assigned by upper management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Bachelor of Science - Nursing
Jefferson State Community College
Birmingham, AL08-1991
Skills
- Administrative tasks
- International reservations
- Company Branding
- Travel Arrangements
- Client networking
- Executive Travel
- Client Relations
- Marketing
- Social Media
- Retail Sales
- Mentoring and training
- Client Consultations
- Microsoft Office
- Intuit QuickBooks proficiency
- Product Knowledge
- Call Management
- Paperwork Processing
- Customer Service
- Administrative Support
- Computer Proficiency
- Problem Resolution
Accomplishments
- Thespian Honor Society
- FBLA (Future Business Leaders of Americas)
- Cheer Leadership
Timeline
Travel Advisor
Dream Vacations And Cruises
01.2024 - Current
Retail Merchandiser
Hallmark
01.2016 - Current
Administrative Assistant
Blackwater Technologies
01.2012 - 12.2016
Bachelor of Science - Nursing
Jefferson State Community College
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