Lynn Lee
Chicago,IL
Summary
Dynamic IT Technician with proven expertise at TBM360 biz in website development and multi-channel marketing automation. Adept at problem-solving and project management, I excel in enhancing user experience and driving team success through innovative solutions. Proficient in HTML and technical documentation, I thrive in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Workforce development (8-week program) (Cisco Networking Academy ITEssentials)
Urban Tech Academy
Chicago, IL
03.2026 - Current
- Personal computer safety, PC components, computer disassembly & assembly, advanced computer hardware, booting, electrical power, advanced computer functionality, computer configuration, safe equipment disposal, preventive measures & troubleshooting, networking (components, protocols, standards, services, devices, and cables), laptops (configuration, component installation and configuration), mobile hardware, network connectivity & email, preventive maintenance for laptops and mobile devices, basic troubleshooting for laptops and mobile devices, installing and configuring printers, sharing printers, maintaining and troubleshooting printers, virtualization, cloud computing.
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Executed daily tasks with accuracy and efficiency, ensuring smooth operations.
IT Technician
TBM360 biz
Chicago, IL
03.2026 - Current
- Diagnosed hardware and software issues, enhancing system functionality for diverse client environments.
- Configured network settings to optimize connectivity and improve overall system performance.
- Created documentation for troubleshooting IT tasks, providing clear guidance to support efficient problem resolution.
- Created websites, funnel & landing page, Multi-channel marketing automation, Appointment scheduling & calendar management, Reputation management & social media conversations, Memberships & online courses, Integrations with third-party tools, Analytics & reporting, CRM & lead management, Rapid deployment & client onboarding, Guided strategy & workflow support.
Workforce development (8-week program)
Urban Tech Academy
Chicago, IL
02.2026 - Current
- Community engagement, Digital literacy, UX design & Google AI Essentials, Business planning & entrepreneurial management, Responsive web design (Wix, Canva, Lovable, TBM360), User personas, wireframes, and prototypes creation, AI integration for UI enhancement, Usability testing & design improvement.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Culinary Specialist
US Army
Fort Drum, New York
08.2021 - 01.2025
- Trained junior personnel on food safety regulations, ensuring compliance and high standards in meal preparation.
- Collaborated with team members to create inclusive menus that addressed diverse dietary needs and preferences.
- Coordinated meal services during field exercises, adapting to changing conditions quickly.
- Managed multiple tasks simultaneously, consistently delivering quality meals under tight deadlines.
- Worked cross-functionally with recipe development, operations and creative teams on implementation of new ingredients, menu timelines and product launches.
Education
Workforce development
Urban Tech Academy
Chicago, IL04-2026
Workforce development
Urban Tech Academy
Chicago, IL04-2026
High School Diploma -
South Shore International
Chicago, IL01-2020
Some College (No Degree) -
Western Governors University
Salt Lake City, UT04-2026
Skills
- Linux Enumeration
- Burp Suite
- Basic penetration testing
- TCP/IP
- DNS
- VPNs
- LAN
- WLAN
- VLAN
- PVLAN
- Ethernet
- Windows (11, 10, 8, 7, Vista, XP, 95)
- Linux
- MacOS
- AWS
- Azure
- Basic programming
- Basic scripting
- Bash
- PowerShell
- Technical documentation
- Project management
- Adaptability
- Microsoft Office Suite (365)
- Microsoft Word
- Excel
- PowerPoint (365)
- Google Docs
- Sheets
- Slides
- Zoom
- Microsoft Teams
- Collaborative teamwork
- Social media engagement
- Basic web design
- User interface basics
- Basic graphic design
- Basic photography
- Hardware troubleshooting
- Printer configuration
- Cable crimping/testing
- Virtualization platforms
- Lenovo ThinkPad
- HP
- Dell
- Chromebook
- MacBook Pro
- IPad Mini
- Samsung tablet devices
- Virus and malware protection
- Access policy management
- Problem solving
- Zoom
- Microsoft Teams
- Go High Level
- Social media engagement
- User interface basics
- Hardware troubleshooting
- Basic web design
- Collaborative teamwork
Certification
- Google Technical Support Certification, 05/26
- UX Design Certification, 05/26
- Google AI Essentials Certification, 05/26
References
Available upon request
Volunteer Experience
Outfox Magazine - Annual Outfox Day, Markham, Ontario, 02/19, 02/20, Provided on-site technical and digital support for event operations and presentations., Assisted attendees with event registration systems and interactive exhibit technology., Supported setup and teardown of audiovisual and networking equipment to ensure smooth event execution.
Skill Sets
Microsoft Office Suite (365), Adobe Creative Suite, Burp Suite, Linux Enumeration, HTML, CSS, Java, C+, Bash, PowerShell, Active Directory, Linux, Windows (11, 10, 8, 7, Vista, XP, 95), macOS, Android, iPadOS, iOS, Virus and malware protection, basic penetration testing (Burp Suite, Linux tools), user access and policy management (Active Directory), Ethernet, LAN, WLAN, VLAN, PVLAN, TCP/IP, DNS, VPNs, AWS, Azure, Configuration experience with Canon/Brother printers, Lenovo ThinkPad, HP, Dell, Chromebook, MacBook Pro, iPad Mini, and Samsung tablet devices., Proficient in cable crimping/testing (CAT5, CAT5e, CAT6) and virtualization platforms (VirtualBox, VMware)., Familiar with professional camera systems: Canon EOS M50, Canon Rebel 2000 SLR Film, Canon 5D Mark III, Mamiya Leaf Credo 40MP Medium Format + Digital Back., Microsoft Word, Excel, PowerPoint (365), Adobe Creative Suite (Lightroom, Lightroom Classic, Photoshop, Premiere Pro), Capture One, Google Docs, Sheets, Slides, Zoom, Microsoft Teams, Go High Level (website & landing page design, marketing automation, CRM, analytics, workflow automation, SaaS setup)
Timeline
Workforce development (8-week program) (Cisco Networking Academy ITEssentials)
Urban Tech Academy
03.2026 - Current
IT Technician
TBM360 biz
03.2026 - Current
Workforce development (8-week program)
Urban Tech Academy
02.2026 - Current
Culinary Specialist
US Army
08.2021 - 01.2025
Workforce development
Urban Tech Academy
Workforce development
Urban Tech Academy
High School Diploma -
South Shore International
Some College (No Degree) -
Western Governors University