Lynn Leonard
Atlanta,CA
Summary
At AmeriSave Mortgage Corporation, I spearheaded teams to enhance operational excellence and productivity, leveraging strategic leadership and process improvements. My focus on staff development and customer support fostered a culture of continuous improvement and accountability, driving sustainable success and compliance across departments.
Overview
18
18
years of professional experience
Work History
SVP Od Post Closing
AmeriSave Mortgage Corporation
Sandy Springs, GA
04.2007 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Collaborated with executive leadership, department heads and team leads on long-term strategic planning that ensured sustainable success for the company.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Identified opportunities to improve business process flows and productivity.
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Perform merit-based evaluation on staff performance.
- Manage and oversee the MERS process
- Delivery loan products to investors, clear exceptions, for purchase.
Education
Norcross High
Norcross, GA05-1975
Skills
- Strategic leadership
- Policies and Procedures
- Operational Excellence
- Process Improvements
- Staff Development
- Customer Support
- Operational leadership
- Growth planning
- Procedure Implementation
- Staff Management
- Policy Development
- Performance Improvement
- Goal Setting
Timeline
SVP Od Post Closing
AmeriSave Mortgage Corporation
04.2007 - Current
Norcross High