Lynn Leonard
Atlanta,CA
Summary
At AmeriSave Mortgage Corporation, I spearheaded teams to enhance operational excellence and productivity, leveraging strategic leadership and process improvements. My focus on staff development and customer support fostered a culture of continuous improvement and accountability, driving sustainable success and compliance across departments.
Overview
18
18
years of professional experience
Work History
SVP Od Post Closing
AmeriSave Mortgage Corporation
04.2007 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Collaborated with executive leadership, department heads and team leads on long-term strategic planning that ensured sustainable success for the company.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Identified opportunities to improve business process flows and productivity.
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Perform merit-based evaluation on staff performance.
- Manage and oversee the MERS process
- Delivery loan products to investors, clear exceptions, for purchase.
Education
Norcross High
Norcross, GA05-1975
Skills
- Strategic leadership
- Policies and Procedures
- Operational Excellence
- Process Improvements
- Staff Development
- Customer Support
- Operational leadership
- Growth planning
- Procedure Implementation
- Staff Management
- Policy Development
- Performance Improvement
- Goal Setting
Timeline
SVP Od Post Closing
AmeriSave Mortgage Corporation
04.2007 - Current
Norcross High