Effectively resolved insurance rejections and other billing issues.
Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
Provided medication therapy management to patients using Outcomes and Mirixa.
Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
Recommended OTC devices or medication options to help mitigate individual symptoms.
Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal outcomes
Improved pharmacy efficiency by training new staff pharmacists and pharmacy technicians on proper procedures and protocols.
Front End Supervisor
Tops Friendly Markets
06.1992 - 05.2025
Maintained a clean and organized front-end area to ensure a pleasant shopping experience for
Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Monitored cash drawers in checkout stations to verify adequate cash supply.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.