Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lynn Lewis

Pittsgrove,NJ

Summary

My objective is to assist others while challenging and expanding my knowledge and understanding the tasks at hand.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Support Soecialist

Wedgewood Pharmacy
06.2024 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.

CUSTOMER CARE SPECIALIST III

Wedgewood Pharmacy
11.2020 - 06.2024
  • Employed active listening strategies to better understand customer needs and respond accordingly
  • Provided timely feedback on product features or services requested by customers
  • Successfully managed high call volumes while maintaining quality assurance standards
  • Successfully been crossed trained in outreach to assist when needed
  • Processed orders and detailed transaction information to customers
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers

CUSTOMER SERVICE (SCRA DEPARTMENT)

Discover Credit Card
02.2014 - 02.2020
  • Receive credit card applications via phone from customers
  • Stay up-to-date with compliance and procedures
  • Verify and confirm information with customers while taking application
  • Continued training within Discover in order to stay within compliance
  • Advising existing customers of SCRA benefits
  • Working unrecognized billing disputes
  • Updating account information for credit card accounts
  • Processing payments on credit card accounts
  • Providing information on MLA benefits and working MLA reports
  • Working SCRA benefits intake and uploading customer documentation into system

Education

BACHELOR OF SCIENCE (B.S.) -

Wesley College
Dover, DE
05.2009

Skills

  • Data Evaluation
  • Information Updates
  • Microsoft Office
  • Inbound Customer Service
  • Payment Processing
  • Operational Efficiency
  • Special Assignments
  • Data entry and reporting

Certification

Pharmacy Technician, 05/01/09

Timeline

Customer Support Soecialist

Wedgewood Pharmacy
06.2024 - Current

CUSTOMER CARE SPECIALIST III

Wedgewood Pharmacy
11.2020 - 06.2024

CUSTOMER SERVICE (SCRA DEPARTMENT)

Discover Credit Card
02.2014 - 02.2020

BACHELOR OF SCIENCE (B.S.) -

Wesley College

Similar Profiles

CREATE PROFILE
Lynn Lewis