Lynn Lewis
Pittsgrove,NJ
Summary
My objective is to assist others while challenging and expanding my knowledge and understanding the tasks at hand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Support Soecialist
Wedgewood Pharmacy
06.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
CUSTOMER CARE SPECIALIST III
Wedgewood Pharmacy
11.2020 - 06.2024
- Employed active listening strategies to better understand customer needs and respond accordingly
- Provided timely feedback on product features or services requested by customers
- Successfully managed high call volumes while maintaining quality assurance standards
- Successfully been crossed trained in outreach to assist when needed
- Processed orders and detailed transaction information to customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
CUSTOMER SERVICE (SCRA DEPARTMENT)
Discover Credit Card
02.2014 - 02.2020
- Receive credit card applications via phone from customers
- Stay up-to-date with compliance and procedures
- Verify and confirm information with customers while taking application
- Continued training within Discover in order to stay within compliance
- Advising existing customers of SCRA benefits
- Working unrecognized billing disputes
- Updating account information for credit card accounts
- Processing payments on credit card accounts
- Providing information on MLA benefits and working MLA reports
- Working SCRA benefits intake and uploading customer documentation into system
Education
BACHELOR OF SCIENCE (B.S.) -
Wesley College
Dover, DE05.2009
Skills
- Data Evaluation
- Information Updates
- Microsoft Office
- Inbound Customer Service
- Payment Processing
- Operational Efficiency
- Special Assignments
- Data entry and reporting
Certification
Pharmacy Technician, 05/01/09
Timeline
Customer Support Soecialist
Wedgewood Pharmacy
06.2024 - Current
CUSTOMER CARE SPECIALIST III
Wedgewood Pharmacy
11.2020 - 06.2024
CUSTOMER SERVICE (SCRA DEPARTMENT)
Discover Credit Card
02.2014 - 02.2020
BACHELOR OF SCIENCE (B.S.) -
Wesley College
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