Trina Liddell
Penn Valley,CA
Summary
Proven in enhancing guest experiences at The Chatue Hotel, I excel in customer service and problem-solving, ensuring seamless service and increased return visits. Skilled in Microsoft Office and guest relations, my contributions have significantly boosted satisfaction and efficiency. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
The Chatue Hotel
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Ranch Assistant
Red Hawk Ranch
08.2017 - Current
- Boosted crop yield through effective irrigation systems and proper soil management techniques.
- Improved pasture quality with regular mowing, fertilizing, and weed control measures.
- Increased livestock health through regular monitoring, timely vaccinations, and proper nutrition management.
- Supported ranch profitability by monitoring expenses regularly and identifying cost-saving opportunities wherever possible.
- Contributed to a safe working environment on the ranch by adhering to established safety protocols and promptly addressing potential hazards.
- Feed horses/ medicate / Groom
- Paperwork /Faxes/ Filing / prep
- Welcome new borders to the ranch , give tours
Front Desk Agent
Best Western EL Grande Hotel
08.2016 - 08.2017
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained clean and organized front desk areas to uphold polished company image.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Room Service/ Server/ Cocktail Server
Embassy Suite/ Rings Restaurant
08.2012 - 08.2016
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Collaborated with team members to complete large catering orders for events held within the hotel venue.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Verified accuracy and quality of orders before delivery.
Education
Associate Of Business Administration - Business
Napa Valley College
Napa, CACosmology - Skin And Hair
Jc Studio
Santa Rosa, CA02.2018
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Credit and cash payments
- Guest Relations
- Oral and written communications
- Listening Skills
- Administrative Skills
- Microsoft Office
- POS Systems
- Administrative Support
- Tourism Knowledge
Accomplishments
I was awarded The Live Your Dream Award in Calistoga ca
Timeline
Ranch Assistant
Red Hawk Ranch
08.2017 - Current
Front Desk Agent
Best Western EL Grande Hotel
08.2016 - 08.2017
Room Service/ Server/ Cocktail Server
Embassy Suite/ Rings Restaurant
08.2012 - 08.2016
Front Desk Agent
The Chatue Hotel
Associate Of Business Administration - Business
Napa Valley College
Cosmology - Skin And Hair
Jc Studio