Hi, I’m
Lynn Lopez
Tooele,UT
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Logical Financial Counselor with extensive history of speaking with patients, physicians and insurance company representatives. Efficient professional with more than 3 years of experience obtaining pre-admission paperwork, counseling patients and developing effective payment plans for healthcare services.
Overview
17
years of professional experience
Work History
Mountain West Medical Center
Financial Counselor I
08.2022 - Current
Job overview
- Communicate with patients and insurance companies on phone
- Appropriately document and report payment information
- Educate patients about payment options and financial assistance
- Negotiate and strategize patient payment arrangements
- Update patient accounts and balances
- Review and process patient and insurance company forms
- Collects Patient balances
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
University of Utah Hospital
Administrative Assistant
04.2013 - 05.2019
Job overview
- Greet and Check in patients
- Receive the mail
- Confirm appointments
- Answer multiple phone lines
- Answer any concerns or questions that patient might have
- Other clerical office duties
Dr. Calvin's Clinic Chiropractor
Secretary
12.2011 - 04.2013
Job overview
- Greeted patients
- Politely assisted patients in person and via telephone
- Answered calls addressing patient inquiries, solving problems providing excellent customer service
- Medical Records
- Scheduled and confirmed appointments
- Scheduled appointments and conducted follow-up calls to clients
- Created and updated records and files to maintain document compliance
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained electronic filing systems and categorized documents
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Recorded and tracked operational expenses to identify and eliminate wasteful spending
- Drafted agendas, recorded minutes and generated documents to facilitate meetings
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
CHC Central City
Receptionist
05.2006 - 08.2011
Job overview
- Ordered and distributed office supplies while adhering to fixed budget
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Maintained clean reception area
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Took and recorded patient's temperature, pulse and blood pressure
- Medical billing
- Medical Records
Education
Penn Foster Career School, Scranton, PA
College Degree from Medical Billing
07.2033
Skills
- Making Insurance Decisions
- Payment Negotiation
- Patient Counseling
- Positive Patient Experiences
- Skill-Building Strategies
- Patient Registration
- Healthcare Insurance Knowledge
- Verifying Eligibility
- Patient Insurance Authorizations
- Customer Inquiries
- Administrative Support
- Spanish Bilingual
- Cash Handling
- Financial Services
- Telephone Etiquette
- Eligibility Guidelines
- Active Listening
- HIPAA and Confidentiality Compliance
- Insurance Verification
- Clerical Support
- Daily Logs
- Mail Handling
- Business Administration
- Verbal and Written Communication
- Telephone Skills
- EMR Systems
- Medical Information Software
- Front Desk Operations
- Reminder Calls
- Medical Billing and Coding
- Operational Requirements
- Critical Thinking
- Making Insurance Decisions
- Office Supplies and Inventory
- Patient Data Processing
- Medical Records Management
- Call Transfers
- Patient Callbacks
- HIPAA Guidelines
- Co-Payment Collection
- Checking Patient Details
- Patient Relations
- Patient Eligibility Requirements
- Paperwork Coordination
- Computer Proficiency
- Healthcare Administration
- Insurance Claims
- Patient Health Information Access
- Patient Scheduling
- Typing and Filing
- CPT Coding
- Medical Records Verification
- Payment Scheduling and Collection
- Claim Forms
- Payment Plan Options
- Calendar and Appointment Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Counselor I
Mountain West Medical Center
08.2022 - Current
Administrative Assistant
University of Utah Hospital
04.2013 - 05.2019
Secretary
Dr. Calvin's Clinic Chiropractor
12.2011 - 04.2013
Receptionist
CHC Central City
05.2006 - 08.2011
Penn Foster Career School
College Degree from Medical Billing
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