LYNN MAINS

Performs file reviews and audits as it pertains to FMLA, STD, Paid Family Medical Leave, Statutory State, ADA, Eligibility, LTD. Onboarding support and coaching of our new hires and internal hires. Responsible for the development and implementation of strategies to effectively support and partner with internal stakeholders as it pertains to learning, development and onboarding. For achieving a high level of onboarding satisfaction and to achieve overall organizational objectives. Diagnose and monitor performance issues. Manages team performance and expectations for service standards for timeliness, accuracy and management of file reviews. Employee Education including creating new curriculum and training modules

New Operating System: Responsible for the thorough, fair, objective, and timely adjudication of short-term disability claims in conjunction with providing technical expertise regarding FMLA and state leave regulations. Responsible for providing excellent customer service and interactions with employees, employers, health care providers and other specialized internal resources

Responsible for the thorough, fair, objective, and timely adjudication of short-term disability claims in conjunction with providing technical expertise regarding FMLA and state leave regulations. Responsible for providing excellent customer service and interactions with employees, employers, health care providers and other specialized internal resources. Statutory SME, Leveling, Facilitating Group Reviews, update existing processes.

Responsible for the thorough, fair, objective, and timely adjudication of short-term disability claims. Responsible for providing excellent customer service and interactions with employees, employers, health care providers and other specialized internal resources

Long term claim account management, assess claim transfers and validations by reviewing clinical, financial, vocational, and legal documentation. Assess Ability for potential return to workforce or Accomodations.

B2B Sales, Account Management, Inside Sales, Client Education, Prospecting/generating leads and new business, grow and create new accounts, Successful Ob-boarding of new accounts, sales tracking and forecasting, vendor setup, create/modify custom quotes, purchasing and bidding, purchase orders, market/competitor research, consistently met or exceeded quarterly quota, collaborated with sales teams and interdepartmental. Salesforce CRM

Property Management, Sales Consultant, led Sales team. Met revenue and occupancy goals quarterly and monthly, prospecting, conducting tours, client retention, repeat customer sales and annual sale renewals, competitor research and market surveys, generate and consistently produce revenue by increasing closing ratio, setting up vendors, rebranding, brand development, train new class

Property Management, Leasing Consultant, prospecting, conducting tours, Client retention and renewal, competitor research, service, file audit.

Assess results of new program data. Attend Pretrial Court Services, Federal Drug Court consults, In Field Consults