Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

LYNN MARCH

Snowflake,AZ

Summary

Motivated Medical Billing and Coding Specialist with hands-on training in ICD-10, CPT, and HCPCS coding, supported by a background in sales retention, data entry, and accounts receivable. Skilled at maintaining accurate records, processing claims, and assisting with reimbursement procedures. Known for attention to detail, problem-solving, and strong communication skills. Ready to apply healthcare knowledge and transferable office experience to support efficient billing operations and contribute to a successful revenue cycle team.

Overview

15
15
years of professional experience

Work History

SALES RETENTION SPECIALIST

TTEC
03.2025 - Current
  • Develop retention strategies to enhance customer loyalty and satisfaction.
  • Manage customer inquiries and resolve issues effectively.
  • Analyze customer feedback to identify areas of improvement.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Perform regular follow up calls to ensure customer satisfaction with products and services.
  • Implemented creative solutions to deal with special circumstances.
  • Research and examine relevant information to validate customer inquiries and determine possible causes.
  • Created customized solutions for clients to meet their individual needs.
  • Collaborated with cross-functional teams to ensure product quality and customer satisfaction.
  • Analyzed customer data to identify potential sales opportunities.
  • Assisted customers in navigating through various web pages on the company's website during their shipping process.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Managed high volumes of incoming , and outgoing calls.

SALES REPRESENTATIVE

TTEC
02.2021 - 03.2025
  • Provide ongoing strategic account management, relationship development, and assistance to business owners.
  • Driving sustained sales as well as proactively find new selling opportunities for additional products and services.
  • Use the provided database to call warm leads. Meet sales quotas and revenue targets, prospecting, and developing accounts.
  • Met and exceeded daily sales metric.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

DAYCARE TEACHER

JULIES HOME DAYCARE
03.2018 - 02.2021
  • Understanding and making observations of children's cognitive, social, emotional, and physical development in order to ensure a safe and stimulating environment where children are actively engaged and encouraged to succeed.
  • Skilled in communicating with both children and adults in order to meet the needs of the children.
  • Encouraged creativity through art projects and storytelling.
  • Organized parent-teacher conferences to discuss student progress.
  • Created a positive, nurturing environment for young students.
  • Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
  • Provided guidance on social development issues such as sharing and following directions.
  • Participated in workshops, training and conferences for Continuing Education Credits.

Cash Application Specialist

PROBUILD
10.2013 - 07.2015
  • Centralized payment application for commercial and residential credit accounts for lumber and building materials from multiple markets and regions across the entire United States.
  • Worked with a market ERP/Market specific team to document processes to lead weekly meetings, develop training materials, train new team members, develop ERP specific reporting tools, and manage un-applied payments and reconciliation, and writing off proper amount under specific general ledger Codes.
  • Performed monthly balance sheet reconciliations for assigned accounts receivable sub-ledgers.

CHARGEBACK / CASH APPLICATIONS SPECIALIST

ADT SECURITY
08.2010 - 09.2013
  • Process customer payments using company software to apply to proper account.
  • Return invalid checks to customers with explanation as to why we were unable to accept the check.
  • Send Certificate of Insurance per customer request.
  • Research credit card disputes from customers and determine if the request is valid.
  • Intercompany transfers between various billing systems.
  • Assisted and taught others in procedures regarding different processes.
  • Implemented new procedures to increase the progress and efficiency of the AR and AP departments, which improved work time.

Education

Certificate - Medical Billing And Coding

US Career Institute
Remote
07.2025

High School Diploma -

Smoky Hill High School
Aurora
05.2006

Skills

  • Medical Billing and Coding (ICD-10, CPT, HCPCS)
  • Insurance Claim Submission and Follow-Up
  • Electronic Health Records (EHR) Systems
  • Data Entry and Record Accuracy
  • Cash Applications and Payment Processing
  • Sales Retention & Customer Service
  • Analytical and Research Skills
  • HIPAA Compliance and Confidentiality
  • Problem Solving and Conflict Resolution
  • Time Management and Multitasking
  • Microsoft Office Suite and Billing Software

Affiliations

AAPC

American Academy of Professional Coders

Member ID 02420794

Timeline

SALES RETENTION SPECIALIST

TTEC
03.2025 - Current

SALES REPRESENTATIVE

TTEC
02.2021 - 03.2025

DAYCARE TEACHER

JULIES HOME DAYCARE
03.2018 - 02.2021

Cash Application Specialist

PROBUILD
10.2013 - 07.2015

CHARGEBACK / CASH APPLICATIONS SPECIALIST

ADT SECURITY
08.2010 - 09.2013

Certificate - Medical Billing And Coding

US Career Institute

High School Diploma -

Smoky Hill High School

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