Lynn-Marie Peek
Jacksonville,FL
Summary
I have worked for P&Z Tile and Gators Dockside Bar and Grill for most on my working experience. I know how to answer phones in a timely manner, I can help customers with issues they are having unless a manager is absolutely necessary, I greet people no matter in person or over the phone with a smile and a friendly voice/tone. I have Microsoft office skills. I am a people person and very good with customer service.
Overview
12
12
years of professional experience
Work History
Lead Sales Associate
Dollar General
03.2023 - 03.2024
- Did nightly paperwork including counting Tills from the shift I worked and other Tills if someone didn't do them during day shift.
- Kept shelves stocked and recovered
- Cleaned the store and bathroom.
- Helped customers if they had issues with merchandise or needed help looking for something.
Helper/Secretary
P & Z Tile Inc
04.2018 - 09.2022
- Answered emails, phone calls, and text messages about jobs from clients
- Helped out in the field with Tile work and bringing supplies to different jobs as needed
- Cleaned the office and kept it organized
Cashier
Firehouse Subs
05.2020 - 04.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash and card transactions to complete customer purchases.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Processed refunds and exchanges in accordance with company policy.
- Made sure the restaurant/eating area was cleaned and wiped down and the tea was full
- Took drive through orders and kept up the drive through area
Hostess & Server
Gators Dockside
06.2012 - 05.2017
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Accommodated special seating requests for guests to enhance satisfaction.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Greeted tables with a smile and in a timely fashion
- Answered phone calls to take orders, give information and document reservations.
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FL06.2014
Skills
- Answer phones in a friendly manner
- Microsoft Office & Excel (Some Quickbooks knowledge)
- Customer Service
- POS Systems
- Food safety and sanitation
- Flexible Schedule
- Goal-Oriented
- Positive Customer Experience
- Cash Handling
- Teamwork and Collaboration
- Cash Flow Management
- Cash Handling Accuracy
- Dependable and Responsible
- Problem-Solving
- Multitasking
- Computer Skills
- Organization and Time Management
- Self-Directed
Timeline
Lead Sales Associate
Dollar General
03.2023 - 03.2024
Cashier
Firehouse Subs
05.2020 - 04.2021
Helper/Secretary
P & Z Tile Inc
04.2018 - 09.2022
Hostess & Server
Gators Dockside
06.2012 - 05.2017
High School Diploma -
Edward H. White High School
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