Lynn Marie Abanes
Mesa,Arizona
Summary
Dedicated to ensuring customer satisfaction through exceptional service and unmatched support. Adept at utilizing customer service best practices and exploring diverse solutions to effectively address customer needs. Polite and professional Customer Service Agent with a successful track record of applying strong communication and problem resolution skills. Demonstrated history of surpassing productivity and quality targets in high-volume settings. Skilled in building long-lasting, loyal customer relationships.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Southwest Airlines
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Agent
Southwest Airlines
12.2021 - 04.2025
- Provide passengers with information regarding flight times
- Handle bookings on the telephone and in person
- Check passengers’ baggage, and ensured that allowed weight was respected
- Support first-time travelers by leading them through immigration and boarding processes
- Provide positive service to passengers and fellow employees.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Home Customer Service Representative
Home Customer Service Representative
10.2020 - 05.2022
- Delivered exceptional customer service experience for customers with Assurance Health Care.
- Licensed Health Insurance Agent.
- Presenting and enrolling applicants during Medicare open enrollment period October 15, 2020 – December 7, 2020.
- 800-835-3832
Passenger Service Agent
Worldwide Flight Services
06.2021 - 10.2021
- Greeted and assisted passengers at check-in counters, ensuring efficient and accurate check-in procedures.
- Processed passenger tickets, checked baggage, and verified travel documents in compliance with airline policies and government regulations.
- Provided information regarding flight schedules, gate assignments, and airport facilities to passengers.
- Assisted passengers with special needs, such as unaccompanied minors, elderly passengers, and passengers with disabilities, ensuring their comfort and safety.
- Determined flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures.
- Supervisor – Tracy Rowley 929-456-9841
TTEC
04.2020 - 04.2021
Home Customer Service Representative
Home Customer Service Representative
04.2020 - 10.2020
- Delivered exceptional customer service experience for customers with Bank of America unemployment debit cards.
- Advised client’s information in all aspects of debit card functions and troubleshooting for account difficulties.
Instructor/Inflight
Mesa Airlines
07.2019 - 10.2020
- Taught new hire trainees all the matters regarding the operations in the aircraft cabins.
- Taught operations of the aircraft, pre and post flight checks, the safety procedures, use of emergency equipment.
- Customer service and monitoring safety throughout the flight.
- Hospitality training, FAM requirements, hotel conduct, office procedures and distribution of learning materials.
- Recorded attendance, grades and behavior expectations covered and enforced.
- 602-685-4000
Front office Assistant
Physicians Group of Arizona
01.2018 - 07.2019
- Handled patient registration, scheduling, check in, check out, insurance authorization and accounts receivable.
- Prepared patients for examinations by providing them with education on what to expect.
- Assisted with all other clerical duties.
- Diane May – Office Manager 480-632-2004
Front office Assistant
Pioneer Cardiovascular Consultants
03.2017 - 12.2017
- Patient registration, scheduling, check in, check out, insurance authorization and accounts receivable. Assist with all other clerical duties.
- Performed follow up duties to ensure that all appointments are filled and that any no show time slots are appropriately handled.
- Prepared examination rooms by ensuring that they are properly cleaned and sanitized.
- Gathered patient information such as demographics, medical history and insurance information.
- Jocile Lierly – Office Manager 480-345-0034
Front office Assistant
AOC Head and Neck Surgeons
10.2016 - 02.2017
- Patient registration, scheduling, check in, check out, insurance authorization and accounts receivable.
- Ensure updated information in patient files.
- Handled billing inquiries and activities by providing information of copays and patient payables.
- Ascertained that the medical supplies inventory was properly handled
- Informed admin department of low supplies situations; assisted with all other clerical duties.
- Erin Tierny | 480-539-4000
Outpatient Supervisor
Van Matre Rehabilitation Hospital - HealthSouth
07.2014 - 09.2016
- Outpatient reception and scheduling for physical, speech and occupational therapies.
- Assisted with patient registration and all other clerical duties.
- Relay information of cancellations and schedule changes to all therapists.
- Built patient schedules.
- Paula Wedgebury | 815-381-8600
Airport Greeter
Apple Vacations
12.2011 - 04.2016
- Greet passengers and assist with boarding.
- Responsible for sale of extra perks - snack, beverage and upgrade seating.
- Handled all paperwork pertaining to flight and departure announcements onboard.
- Assisted with any travel delays and assist passengers with rebooking travel due to unfortunate late arrival or misplaced travel documents.
- Lisa Sundahl – Airport Operations Supervisor lsundahl@applevac.com 847-631-2475
Education
Rock Valley College
Rockford, IL01.2016
High School Diploma -
Boylan Catholic High School
Rockford, Illinois01.1983
Skills
- Flight preparation checks
- Inventory control
- In-flight security monitoring
- Emergency preparedness
- Proficient in organization
- Regulatory adherence
- Experienced in utilizing safety equipment
- Flight operations oversight
- Effective communication
- Effective customer communication
- Flexible problem-solving
- Strategic decision-making
- Customer baggage assistance
- Support for individuals with special needs
- Safe equipment operation
- Conflict resolution
- Team leadership
- Effective leadership
Affiliations
Christ Church of The Valley
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Customer Service Agent
Southwest Airlines
12.2021 - 04.2025
Passenger Service Agent
Worldwide Flight Services
06.2021 - 10.2021
Home Customer Service Representative
Home Customer Service Representative
10.2020 - 05.2022
TTEC
04.2020 - 04.2021
Home Customer Service Representative
Home Customer Service Representative
04.2020 - 10.2020
Instructor/Inflight
Mesa Airlines
07.2019 - 10.2020
Front office Assistant
Physicians Group of Arizona
01.2018 - 07.2019
Front office Assistant
Pioneer Cardiovascular Consultants
03.2017 - 12.2017
Front office Assistant
AOC Head and Neck Surgeons
10.2016 - 02.2017
Outpatient Supervisor
Van Matre Rehabilitation Hospital - HealthSouth
07.2014 - 09.2016
Airport Greeter
Apple Vacations
12.2011 - 04.2016
Customer Service Representative
Southwest Airlines
Rock Valley College
High School Diploma -
Boylan Catholic High School
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Antwan BranchAntwan Branch
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
Pedro HernandezPedro Hernandez
Administration Supervisors at SouthWest AirlinesAdministration Supervisors at SouthWest Airlines
Matthew BedsunMatthew Bedsun
Senior Warehouse Technician at EncoreSenior Warehouse Technician at Encore