Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Lynn Mariotti

Naples,FL

Summary

Dynamic professional with a proven track record at Arthrex, enhancing customer satisfaction and streamlining operations. Skilled in Agile and relationship-building, I've significantly contributed to team growth by over 45% yearly. Recognized for a strong work ethic and outstanding customer service, I excel in fast-paced environments, ensuring quality and compliance.

Overview

33
33
years of professional experience

Work History

Customer Service Specialist Sr.

Arthrex
Naples, FL
07.2020 - Current
  • Provided comprehensive customer service in a fast-paced, deadline-oriented area, and handled requests for the VIP/DET Operations department.
  • Coordinated with a variety of departments to satisfy customer needs, and worked collaboratively as part of a team that has grown each year by over 45%, resulting in direct sales of shoulder arthroplasty devices.
  • Handle a variety of other special projects requiring attention to detail, initiative, and recognizing and meeting urgent needs, with the ability to multi-task while keeping a positive attitude.
  • Build relationships with customers, sales reps, agency personnel, medical facility staff, including surgeons, and various internal departments.
  • Maintained a high level of integrity and provided a high standard of customer service.
  • Coordinated with customers to guide VIP case status, including assistance with entering orders, assisted in verifying correct information for the shipment and sterilization of 3D Bone Models, documented and maintained detailed notes in system orders, and communicated issues to the customer/agency regarding VIP orders.
  • Ensure Arthrex Quality Management policies are followed, and continually communicate these standards amongst the Customer Service DET/VIP Team.
  • Continually provided the ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Product Surveillance Specialist I

Arthrex
Naples, FL
08.2019 - 07.2020
  • Supported Product Surveillance processes, including complaint handling, adverse event reporting, and filed action execution through data analysis, project, and record review in compliance with FDA Quality System Regulations.
  • Resolved non-compliant related customers in a timely and professional manner.
  • Executed timely, and through the submission of adverse event reports to the United States FDA and Health Canada.
  • APAC complaint lead.

Receptionist/Key Holder

Collier County Public Schools System, Gulfview
Naples, FL
07.2013 - 07.2019
  • The first point of contact upon entering campus was looked at as the "Face of Gulfview." Charged with providing temporary credentials for access to campus,
  • Managed all incoming calls to the main number.
  • Maintained and enforced safety protocols for over 1,000 students and faculty as directed by the District.
  • Information point person for all on-campus activities, and responsible for communicating with the entire staff and volunteers daily.
  • Recognized as an Unsung Hero, February 2015.

Guest Service Manager

Conservancy of Southwest Florida
Naples, FL
02.2012 - 07.2013
  • Responsible for the overall guest experience.
  • Interfaced between all departments and maintained a calendar for all meetings and event spaces.
  • Charged with front-of-house process development, focusing on productivity improvements.
  • Supervisor of Nature Store staff and over 150 Conservancy volunteers.

Account Executive, Media Planner, Sales Rep

Various Ad Agencies and National Media Companies
Indianapolis/Chicago
01.1992 - 05.1999
  • Developed pricing strategies tailored to individual clients based on their unique needs.
  • Cultivated relationships with key decision-makers through regular client visits, and follow-up calls.
  • Cultivated relationships with studios and distribution channels to secure project pickups.
  • Organized and attended pre-production meetings with key stakeholders to ensure successful execution of productions.
  • Coached and inspired on-air talent to be exciting and engaging.
  • Facilitated communication between all production departments to ensure cohesive operations.

Education

Bachelor of Arts - Communications

Indiana University, Bloomington
Bloomington, IN
05-1991

Skills

  • Outstanding customer service
  • Strong work ethic
  • Event planning and coordination
  • Lifelong learner
  • Sales reports and correspondence
  • Interpersonal and relationship-building
  • Listen attentively, and communicate persuasively
  • Follow through diligently
  • Proficiency in Microsoft 365, Agile, Orthovis, VIP, Quest, SEMS, Jira, and Scan IP
  • First Aid/CPR
  • Enthusiastic community volunteer

Affiliations

  • USTA Volunteer for Florida October 2023
  • 7.5 40+ Mixed Team Florida Champions 2019
  • CCPS Level 1 Volunteer
  • 24-year USTA Member
  • Avid Reader
  • Lover of small venue live music

Timeline

Customer Service Specialist Sr.

Arthrex
07.2020 - Current

Product Surveillance Specialist I

Arthrex
08.2019 - 07.2020

Receptionist/Key Holder

Collier County Public Schools System, Gulfview
07.2013 - 07.2019

Guest Service Manager

Conservancy of Southwest Florida
02.2012 - 07.2013

Account Executive, Media Planner, Sales Rep

Various Ad Agencies and National Media Companies
01.1992 - 05.1999

Bachelor of Arts - Communications

Indiana University, Bloomington

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Lynn Mariotti