Lynn Matthews
Franklin,KY
Summary
Offering strong ability to adapt and excel in fast-paced environments, eager to learn and grow within this role. Brings solid foundation in administrative support and operational management. Ready to use and develop problem-solving and leadership skills in any management role.
Personable and highly organized individual with knack for effective communication and team collaboration. Well-versed in administrative duties and project management, with proficiency in data analysis and budgeting. Capable of driving team success and enhancing operational efficiency.
Developed leadership, team coordination, and problem-solving skills in dynamic and challenging environment. Seeking to transition into new field where these abilities can be effectively applied. Dedicated to contributing to organizational success through innovative solutions and collaborative efforts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant District Manager
Tropical Smoothie Cafe
09.2024 - Current
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Assisted in annual budget planning for the district, contributing to financial stability and growth.
- Ensured compliance with safety regulations and guidelines across all stores under my supervision.
- Managed multiple stores within the district, ensuring consistent adherence to company policies and procedures.
- Maintained accurate inventory levels across all stores by regularly analyzing data trends and adjusting orders accordingly.
- Increased employee satisfaction by fostering a supportive work environment focused on teamwork and open communication.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced district sales growth by strategizing and executing innovative marketing plans.
General Manager
Tropical Smoothie Cafe
09.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant General Manager
Wendys Restaurant
05.2024 - 09.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Assistant Food and Beverage Manager
The Mint Gaming Hall
12.2021 - 05.2024
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Developed strong relationships with vendors to negotiate favorable pricing and delivery schedules for products.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
- Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
- Evaluated supplier contracts regularly, ensuring best value was achieved without sacrificing product quality or availability.
- Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Partnered with marketing teams to create promotional materials that highlighted new menu items or limited-time offers designed to attract guests'' attention.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Managed bar and wait staff and directed hiring program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
Education
High School Diploma -
Franklin Simpson High School
Franklin, KY08-1992
Associate of Applied Science - Nursing
Madisonville Community College
Madisonville, KY12-2006
Bachelor of Science - Nursing
University of Louisville
Louisville, KY05-2011
Skills
- Customer relations
- Microsoft office
- Operations management
- Staff development
- Operations support
- Advertising planning
- Business reporting
- District budgeting
- Customer service
- Problem-solving
- Team collaboration
- Team leadership
- Time management
Certification
- Lynn Matthews
- This is the proof that the certificate holder has taken and successfully completed the material outlined by the Kentucky Food Code. By completing this course and obtaining this certification the certificate holder has been shown competent in food safety to work as food management.
- Certified: 2024-04-04
- Valid until: 2027-04-04
- Www.statecert.com/verify
- E715adbc-2732-4e48-a9d7-f2b13-ca1afc0
- 526fac10-1a9c-4e15-a9a3-3b2fc925f91
Timeline
Assistant District Manager
Tropical Smoothie Cafe
09.2024 - Current
General Manager
Tropical Smoothie Cafe
09.2024 - Current
Assistant General Manager
Wendys Restaurant
05.2024 - 09.2025
Assistant Food and Beverage Manager
The Mint Gaming Hall
12.2021 - 05.2024
High School Diploma -
Franklin Simpson High School
Associate of Applied Science - Nursing
Madisonville Community College
Bachelor of Science - Nursing
University of Louisville
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