LYNN BONSEIGNEUR
Woodstock,IL
Summary
Cheerful and upbeat professional with history of exceeding customer service qualities. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through listening, acknowledgment of concerns, decisive communication and focused solutions.
Personable, friendly and solution-oriented customer care representative with over 25 years of experience in service and support. Customer-focused team player offering expertise in conflict resolution, time management and sales. Dedicated to customer loyalty and satisfaction.
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.
Dependable, reliable care provider with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Reliable personal care professional bringing 25 plus years of experience in Personal Care Assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Overview
9
9
years of professional experience
Work History
Caregiver
Essence Senior Care
Huntley, IL
08.2024 - Current
- Monitored vital signs, including blood pressure, pulse, and temperature, to assess health status.
- Observed patients for changes in physical and emotional conditions to identify concerns.
- Maintained detailed records of services provided to ensure compliance with regulations.
- Supported clients with daily living activities such as bathing, dressing, and grooming.
- Established strong rapport with clients and families to foster trust and communication.
- Provided emotional support to clients experiencing anxiety or depression due to illness.
- Ensured safe lifting techniques during resident transfers to prevent injuries.
- Transported clients to appointments and errands, promoting independence.
Direct Care Associate
Refuge For Women
Chicago, IL
01.2024 - Current
- Served as a role model for proper behavior management techniques.
- Encouraged independence in daily living activities, such as cooking and cleaning.
- Managed challenging behaviors through positive reinforcement techniques or de-escalation strategies when needed.
- Complete training relevant to job responsibilities, such as first aid and CPR certification courses, and monthly training.
- Provided emotional support for clients during times of stress or crisis situations.
- Transport clients to activities, errands, and meetings.
- Perform light housekeeping duties such as laundry and making sure clients fulfilling assigned chores.
Caregiver
Care Builders
Schaumburg, IL
01.2018 - Current
- Provided basic care for elderly patient, including scheduling appointments and medication reminders
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Assisted families in planning for meals and shopping for ingredients to meet nutritional plans
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Worked to improve patient outlook and daily living through compassionate care
- Cultivated amiable relationships with over residents, resulting in strong overall patient happiness and emotional well-being
- Helped client with activities of daily living (ADL), including personal hygiene, feeding, ambulation and household maintenance
- Delivered high-quality, geriatric care to private client
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Transported patients to and from medical, dental and personal care appointments
- Engaged client in physical and mental activities to sustain quality of life
- Reported concerns to supervisory to maintain optimal care for all client needs
- Laundered clothing and bedding and changed linens times per to prevent spread of infection
- Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
- Fostered relationship with client, providing companionship and counseling
Direct Support Professional
Clearbrook
Arlington Heights, IL
10.2016 - 11.2019
- Documented current patient information to update supervisor, including behaviors and achieving goals
- Helped clients adjust to routines and thrive in structured environments
- Supported and encouraged clients to promote health and wellness
- Worked to improve patient outlook and daily living through compassionate care
- Transported client to various appointments/school practice and to complete other related errands
- Maintained clean and well-organized environment to promote client happiness and safety
- Supervised frequent activities such as homework, dinner, laundry, and maintaining clean environment
Education
GED -
Lakeview High School
Chicago ILSome College (No Degree) - Medical Assistant
Illinois Medical Training
Chicago, ILSkills
- Client documentation
- Case management
- Compassionate client care
- Behavior redirection
- Case management experience
- Motivation techniques specialist
- Broad medical terminology knowledge
- Information documentation
- Critical thinking proficiency
- Sound decision-making
- Extensive ER experience
- Reporting skills
- Inpatient and outpatient care
- Medical assisting specialist
- Mentoring and coaching
- ELNEC training (End-Of-Life-Care)
- Relationship and team building
- Colostomy care
- Setting appointments
- Cultural awareness and sensitivity
- Colostomy care familiarity
- Outlook, Microsoft, excel proficiency
References
References available upon request.
Timeline
Caregiver
Essence Senior Care
08.2024 - Current
Direct Care Associate
Refuge For Women
01.2024 - Current
Caregiver
Care Builders
01.2018 - Current
Direct Support Professional
Clearbrook
10.2016 - 11.2019
GED -
Lakeview High School
Some College (No Degree) - Medical Assistant
Illinois Medical Training
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