Lynn McKinzie
Winnemucca,NV
Summary
Proven leader and technical expert, adept in electrical troubleshooting and fostering guest service excellence. At Parker Model T Casino, I spearheaded initiatives that significantly enhanced machine performance and customer satisfaction. My strategic approach to maintenance and team development, coupled with a knack for effective multitasking and critical thinking, drove operational efficiencies and revenue growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Slot Technician
Parker Model T Casino
01.2024 - Current
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
- Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Conducted routine inspections to verify compliance with gaming control.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
Manager on Duty
Parker Model T Casino
01.2024 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Assessed the impact of new policies or procedures on operational efficiency before implementation thus allowing for continuous improvement efforts.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
General Manager
Motel 6 Winnemucca
01.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Insurance Verification
US Imaging
04.2011 - 06.2013
- Contributed to reducing wait times for incoming patients through efficient completion of paperwork, data entry, and insurance verification tasks.
- Coordinated insurance verification processes, streamlining billing procedures to increase accuracy and reduce denied claims.
- Supported administrative tasks including data entry, record maintenance, and insurance verification to ensure accurate billing and reimbursement processes.
- Enhanced patient care by efficiently managing medical records, appointment scheduling, and insurance verification.
- Managed and processed Letters of Protection (LOPs), ensuring accurate and timely handling of legal documents.
Coordinated with attorneys and chiropractors to facilitate the documentation and processing of LOPs.
Maintained detailed records and databases of all LOPs to ensure compliance and efficiency.
Acted as a liaison between the company and legal professionals, providing excellent customer service and support.
Assisted in resolving any issues or discrepancies related to LOPs, ensuring smooth communication and operations. - Oversaw financial clearance processes including insurance verification, preauthorization, estimation of costs, and securing patient payment arrangements.
- Increased access to healthcare services by assisting with insurance verification and preauthorization processes.
- Optimized insurance verification processes by implementing innovative strategies which expedited approvals and reduced errors.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH06.2026
GED -
Tomball High School
Tomball, TX11.2022
Vocational Certification - Network Cabling Specialist Fiber Optic Systems
Windham School District
Huntsville, TX10.2019
Skills
Electrical Troubleshooting
Guest service
Hand tool expertise
Machine Maintenance
Hardware Installation
Diagnostic Skills
Software configuration
Technical Repair
Customer Service
Time Management
Attention to Detail
Effective Multitasking
Critical Thinking
Money Handling
Hospitality background
Area patrolling
Flexible Schedule
Interpersonal Communication
Documentation And Reporting
Preventive Maintenance
Service Calls
Equipment Troubleshooting
Technical Support
Administration and management
Device Testing
Machine Inspection
Timeline
Slot Technician
Parker Model T Casino
01.2024 - Current
Manager on Duty
Parker Model T Casino
01.2024 - Current
General Manager
Motel 6 Winnemucca
01.2023 - Current
Insurance Verification
US Imaging
04.2011 - 06.2013
Bachelor of Science - Psychology
Southern New Hampshire University
GED -
Tomball High School
Vocational Certification - Network Cabling Specialist Fiber Optic Systems
Windham School District
Certification
Network Cabling Specialist Certification Comprehensive training in the introduction to network cabling for fiber optic-based systems, copper-based systems, and telecommunications.
Leviton Network Solution Systems Certification Certified installer of Leviton Network Solution Systems, demonstrating proficiency in deploying advanced network infrastructure solutions.
Smart Home Professional Certification Specialized certification in energy management, emphasizing the integration and optimization of smart home technologies for efficient energy use.
Quote
There are two ways to be rich: One is by acquiring much, and the other is by desiring little.
Jackie French Koller