Lynn Morales
Alhambra,CA
Summary
Efficient BDC Service Representative with solid background in customer service, sales, and clerical work. Specialize in maintaining strong customer relationships while improving business productivity. Highly skilled at coordinating appointments, managing data entry tasks, and handling high-volume phone calls. Impactful contributions include streamlining business processes to enhance efficiency and significantly improve customer satisfaction rates.
Overview
8
8
years of professional experience
Work History
BDC Service Representative
LAX CHRYSLER DODGER JEEP RAM
Inglewood, CA
09.2023 - Current
- Achieved established sales targets by generating new customer accounts.
- Followed up on sales leads through outbound calling.
- Documented sales call data in company software.
- Ensured compliance with company policies related to BDC operations.
- Created reports detailing daily activities such as appointment schedules, cancellations, no-shows.
- Explained warranty coverage to customers as needed.
- Monitored inventory levels of parts used in the repair process.
- Greeted customers upon arrival and provided information on services offered.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
Salesperson
Airport Marina Ford
Los Angeles, CA
05.2023 - 08.2023
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Greeted customers to determine wants or needs.
Receptionist
Chino Hills Ford
Chino Hills, CA
01.2022 - 04.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Updated and recorded customer or client information to maintain accounts.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Team Leader
Souplantation
Alhambra, CA
05.2016 - 07.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Completed daily quality assurance duties to provide feedback for improvements.
- Assessed company operations for compliance with safety standards.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Responded to ad hoc cleaning duties at end of shift.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
High School Diploma -
Independence High School
Alhambra, CA05-2016
Skills
- Performance Tracking
- Appointment Scheduling
- CRM Software
- Relationship Building
- Call Control
- Customer Inquiry and Response
- Follow-up calls
- Sales strategy development
- Customer Engagement
- Up-selling
Languages
Spanish
Professional
Timeline
BDC Service Representative
LAX CHRYSLER DODGER JEEP RAM
09.2023 - Current
Salesperson
Airport Marina Ford
05.2023 - 08.2023
Receptionist
Chino Hills Ford
01.2022 - 04.2023
Team Leader
Souplantation
05.2016 - 07.2020
High School Diploma -
Independence High School
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