LYNN MORROW
Portland,OR
Summary
Senior Program Manager and Leadership Coach with a proven track record in driving organizational transformation and talent development for global firms. Consistently exceeds revenue targets while enhancing team performance and establishing strong relationships with C-level executives. Specializes in change management, training design, and cross-functional facilitation, fostering collaborative cultures and improving business outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
SENIOR COMMUNITY PROGRAM MANAGER | PROGRAM MANAGER
Gartner
Portland, OR
01.2020 - Current
- Build and maintain relationships with C-level executives from Fortune 1000 companies to drive community engagement and collaboration.
- Develop peer-driven agendas with content teams to address key executive leadership challenges.
- Partner with sales and vendor teams to boost program awareness, and meet attendance targets.
- Consistently deliver successful programs in a fast-paced environment, enhancing client satisfaction, and community value.
- Lead team development sessions, and provide training and mentorship to improve team effectiveness.
SENIOR QUALITY, TRAINING & CHANGE FACILITATOR
Coinbase
Portland, OR
07.2018 - 07.2019
- Designed change management strategies, collaborating across departments to implement service agreements.
- Delivered operational insights, trend analysis, and nuanced team training to ensure performance consistency. Results included more than a 10% quality improvement, team-wide.
- Scaled talent development and onboarding solutions with cross-functional partnerships, including product, client services, HR, and compliance.
SENIOR EXECUTIVE COACH | CLIENT PARTNERSHIP
InsideTrack
Portland, OR
03.2015 - 07.2018
- Cultivated client partnerships through dynamic training programs, improving stakeholder relations.
- Revamped live and online internal training to boost cross-functional leadership and unify multi-site teams, surpassing contractual goals.
- Cultivated client partnerships through dynamic training programs, improving stakeholder relations.
- Advanced learning platforms through testing and adoption strategies, enhancing team capabilities.
ACCOUNT DIRECTOR | TEAM MANAGEMENT
InsideTrack
Portland, OR
05.2011 - 03.2015
- Directed strategic vision and execution for a premier client relationship, resulting in a new $1M account, and client expansions.
- Managed a multi-site success coaching team, enhancing service delivery, and improving talent retention and engagement.
- Oversaw new coach training, leadership development, and performance appraisals to drive continuous performance improvement.
- Conducted quality assurance data collection and trend analysis to support business expansion and talent engagement.
SENIOR COACH | ENROLLMENT COACH
InsideTrack
Portland, OR
12.2008 - 05.2011
- Led the team in coaching performance and client retention, effectively balancing quantity and quality for consistent success, and exceeding expectations in all metrics.
- Strengthened coaching partnerships with ten high-need clients, transforming underperformance into collaborative, solution-focused results.
- Cultivated trusted relationships with internal and external stakeholders, serving as a key representative for the company's vision at events, conferences, orientations, and site visits.
- Awarded the company's highest honor twice for outstanding coaching performance.
DIRECTOR OF COMMUNITY & COMMUNICATIONS
Grace Chapel
Wilsonville, OR
07.2003 - 10.2008
- Designed and executed program initiatives for Adult Women's Community, including events and training programs.
- Facilitated small group learning, enhancing outreach initiatives and community relations.
- Served as guest speaker at women's retreats, workshops, and conferences to inspire participants.
ADJUNCT FACULTY PROFESSOR
Multnomah University
Portland, OR
09.2002 - 12.2003
- Instructed and guided undergraduates to learn advanced study methods.
- Created engaging lesson plans to empower reflection, action, and personal agency.
- Managed classroom processes, grading, attendance, academic progress, and honors.
Education
Master of Arts | Bachelor of Arts -
Multnomah University
Portland, ORSkills
- Executive relationship management
- Learning and development, technology, and program design
- Public speaking and communication
- Change facilitation
- Talent training and retention
- Cross-functional leadership
- Global project management
- Process improvement
Certification
- ProSci Change Management Practitioner Certification
- Gartner Portland Pride ERG Board Member & Co-Chair
- Habitat for Humanity | Portland Metro East Chapter Volunteer
- Winners Circle - 2020, Club 110 - 2023
- 2020 Global Top Achiever - Program Manager Role
Timeline
SENIOR COMMUNITY PROGRAM MANAGER | PROGRAM MANAGER
Gartner
01.2020 - Current
SENIOR QUALITY, TRAINING & CHANGE FACILITATOR
Coinbase
07.2018 - 07.2019
SENIOR EXECUTIVE COACH | CLIENT PARTNERSHIP
InsideTrack
03.2015 - 07.2018
ACCOUNT DIRECTOR | TEAM MANAGEMENT
InsideTrack
05.2011 - 03.2015
SENIOR COACH | ENROLLMENT COACH
InsideTrack
12.2008 - 05.2011
DIRECTOR OF COMMUNITY & COMMUNICATIONS
Grace Chapel
07.2003 - 10.2008
ADJUNCT FACULTY PROFESSOR
Multnomah University
09.2002 - 12.2003
Master of Arts | Bachelor of Arts -
Multnomah University
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