Lynn Morton
Selbyville,DE
Summary
I bring 44 years of experience with the Social Security Administration starting at the lowest level of the agency, These years helped me understand the struggles each position held resulting in me becoming a better manager at the end of my career. I strived to turn those struggles into rewarding careers not only for myself but those who worked for me.
Overview
45
45
years of professional experience
Work History
District Manager
Social Security Adminstration
08.2013 - 09.2020
- Supervised a 3 office complex enforcing high-quality standards of operation.
- Ensured compliance with SSA policies and procedures as well as federal regulations by conducting regular audits of operational practices at each location within the district. This included weekly meetings with managerial staff in all offices. My oversight of all operations resulted in a high performing staff that was regularly called upon to assist offices outside of my district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Along with my management staff, I interviewed and hired many new employees throughout the term of my DM assignment.
- Oversaw performance of all employees and took disciplinary action for suspension or firing.
- lead many agency workgroups on hiring, workloads, and the PACS System.
- Responsible for managing a yearly budget and overtime allocation.
- Lead many training classes for new employees and oversaw ongoing policy updates and set up training when needed.
- Worked with other Area managers to assist with backlogged workloads.
- Held full responsibility for maintaining not only my Level 1 office but assisting my subordinate office with any building issues that arise .
District Manager Level 2 Office
Social Security Adminstration
05.2012 - 08.2013
- Supervised staff of approximately 13 employees enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as I was tasked with issuing six counseling memos and one suspension upon my arrival as DM for employee falsifying time and attendance records.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between not only my subordinate staff but with my upper level manager .
- Actively monitored workloads in a struggling office and used all automation tools to improve office performance .
- Responsible for office yearly budget and overtime allocations.
- Assisted District Manager in recruiting and hiring new employees.
Deputy Area Director
Social Security Administration
05.2011 - 05.2012
- Worked alongside the Area Director as his alter ago.
- Communicated daily with Area managers to resolve any issues that arose in their day to day activities as District Manager.
- Supervised two Area Office employees to ensure assignments were completed.
- Organized meetings during this one year assignment for the Area Director with his Level 1 managers.
- Assisted the Area Director in making hiring decisions.
- Managed overtime budget and overtime assignments for subordinate employees .
- Took disciplinary actions for employee misusing government time.
- Oversaw workloads from an Area perspective and made recommendations for managers to achieve agency goals .
Assistant District Manager
Social Security Administration
01.2009 - 04.2011
- Oversaw employee recruitment, hiring, and onboarding processes for the Level 1 complex. Made recommendations on applicants suitability.
- Responsible for overseeing workloads for all three offices in our complex. Worked with subordinate supervisors to ensure claims were processed timely and accurately.
- Worked with supervisors to ensure in office customers were serviced timely.
- Increased employee satisfaction by fostering a supportive work environment focused on teamwork and open communication.
- Assisted in annual budget planning for the district and was responsible for purchasing to stay within the budget .
- Demonstrated the ability to manage overtime allocation and also direct work for overtime requests.
- Used creativity and employee buy in to meet agency goals in times of reduced staff.
- Held performance discussions with subordinate employees and offered career advice for upward mobility .
Operations Supervisor
Social Security Administration
01.2001 - 01.2009
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of workloads in a Social Security field office
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Responsible for monitoring all work for subordinate claims representatives and making recommendations on workload achievements
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Operated as first line to subordinate employees to answer a myriad of technical questions during the course of the day.
- Served as other positions in then office during years of reduced staff taking on lower level positions when necessary in order to serve the public.
Clerical, Admin Aide, Cust Service Rep, Claims Rep
Social Security Administration
09.1975 - 01.2001
- As claims clerical, I assisted the claims specialists In typing letters , answering phones ad monitoring claims for return of proofs. I processed office mail .
- As Admin Aide, I worked with the District Manager in managing time and attendance, office budget , and overtime and preparing correspondence at his request.
- As Customer Service Rep I was the first line of contact for the public that came through the door. I answered routine and complicated questions. I issued Social Security number cards, and Medicare cards. I resolved problems, such as non-receipt of checks, change of address, and discussed overpayments.
- As Claims Specialist , I interviewed the public to take retirement, survivor, disability claims, and supplemental security income claims to completion. I completed post entitlement actions on a daily basis. I maintained a full workload and completed my claims timely and accurately.
Education
High School Diploma -
Shikellamy Hugh School
Sunbury, PA06.1975
Skills
The skills I bring to this position are the ability to foster positive relationships for those around me to achieve agency goals I also bring organization , teamwork, and creativity in accomplishing the work I am assigned
Timeline
District Manager
Social Security Adminstration
08.2013 - 09.2020
District Manager Level 2 Office
Social Security Adminstration
05.2012 - 08.2013
Deputy Area Director
Social Security Administration
05.2011 - 05.2012
Assistant District Manager
Social Security Administration
01.2009 - 04.2011
Operations Supervisor
Social Security Administration
01.2001 - 01.2009
Clerical, Admin Aide, Cust Service Rep, Claims Rep
Social Security Administration
09.1975 - 01.2001
High School Diploma -
Shikellamy Hugh School
Similar Profiles
Bryan SztukowskiBryan Sztukowski
Claims Specialist at Social Security AdminstrationClaims Specialist at Social Security Adminstration
RICHARD CUMMINGSRICHARD CUMMINGS
Customer Service Representative at Social Security AdminstrationCustomer Service Representative at Social Security Adminstration
Corina HuertaCorina Huerta
Lead Bilingual Customer Service Rep. at Social Security AdminstrationLead Bilingual Customer Service Rep. at Social Security Adminstration
Janine GildersJanine Gilders
CSR, Customer Service Representative at Social Security AdminstrationCSR, Customer Service Representative at Social Security Adminstration
Qui’maine JacobsQui’maine Jacobs
Warehouse Stocker at Home SenseWarehouse Stocker at Home Sense