Lynn Mulherin

USCB Corp.

06.2003 - 04.2023

Managed team of 20 employees to maintain smooth-running operations of call floor
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Coached employees and trained on methods for handling complicated issues, and difficult customers.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Developed and wrote training procedures in compliance with FDCPA
Monitored team members on a daily basis to enhance professional development and accountability in workplace.
Performed personalized training to employees in the compliance to FDCPA
Created incentive programs to improve moral and productivity.
Attended weekly management meetings to collaborate on means of improvement and scheduling for both management and employees.
Responsible to meet weekly and monthly monetary goals to meet and exceed our clients expectations.
Managed team of [Number] employees to maintain smooth-running operations of shop floor

Summary