Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lynn Naftel

1406 Glen Ivy Marietta,GA

Summary

Mature, well-mannered and qualified Veterinarian Receptionist with 6 years of experience. Highly motivated with strong customer service, relationship building and time management skills. Adept at remaining calm during crisis situations, consoling pet owners as needed. Manage scheduling of appointments, surgeries and behavior consults as well record keeping. Field phone calls and transcribe phone messages for doctors and staff. Driven by my love of animals, I love helping pet owners and their pets. I also enjoy learning more about how to help them as well as learning more about the business itself.

Ready to take on a new challenge and any task needed, I know I would be a great asset to your clinic.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Vernon Woods Animal Hospital
11.2018 - Current
  • Field phone calls from pet owners, answer questions and take messages for doctors.
  • Maintain lobby, desk and patient rooms areas clean and tidy.
  • Coordinate patient scheduling, check ins, check outs and payments and billing.
  • Organize paperwork such as charts, lab work, fecal results, vaccine and prior pet history for doctors needs.
  • Transcribe phone messages and relay to appropriate personnel.
  • Support office staff, kennel, vet techs and doctors with operational requirements with administrative tasks, needs.
  • Help clients complete necessary medical forms and documents.
  • Greet everyone with warm smiles and pleasantly inquire how I may help them.
  • Maintain current and accurate medical records for patients as well as transferring them to clients or other clinics, hospitals and referrals.
  • Manage calendar and scheduled appointments for doctors or vet techs, boarding and grooming based on optimal patient loads and clinician availability.
  • Maintain detailed records of client interactions, ensuring proper follow-up and resolution of issues.
  • Actively listen to clients, handle concerns quickly and escalate major issues to supervisor.
  • Train new personnel regarding company operations, policies and services.
  • Promptly respond to inquiries and requests from prospective clients.
  • Resolve client complaints with empathy, resulting in increased loyalty and repeat business.
  • Respond to client requests, offering excellent support and tailored recommendations to address needs.
  • Develop highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Seek ways to improve processes and services provided.

Customer Service Representative

Bark Ave. Pet Resort
08.2018 - 11.2018
  • Cheerfully welcomed clients and pet guests in, inquiring how I could help them.
  • Checked in pet guests for their day boarding or long time boarding.
  • Processed billing and payments at check out.
  • Gathered vaccine and previous history for pet guests.
  • Created or continued relationships with both clients and pet guests for repeat business.
  • Willing to work additional time to accomplish needed or required tasks if needed.
  • Helped in actual boarding area when needed: i.e. taking dogs out for potty and playtime, feeding and refilling water, washing dishes, bedding etc.
  • Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
  • Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
  • Promptly responded to inquiries and requests from prospective clients.

Operations Manager

Quest Temporary Services Inc.
07.2018 - 09.2018
  • Started as part-time help to run temporary job office, but then it turned into full-time temporary help while I continued looking for a full-time permanent position elsewhere.
  • Ran office so owner could focus on other areas of business.
  • Answered phones and set up interview appointments for available temp jobs.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled some hiring, onboarding and oversaw required drug testing when needed for new hires to fulfill business requirements.
  • Helped with extensive filing needs.
  • Performed a lot of follow up phone calls with perspective employees and hiring companies to make sure people showed up for jobs and what their time cards were for each week and made sure paychecks were sent out.

Education

Bachelor of Science - Clothing And Textile Design (Clothing Option)

Auburn University
Auburn, AL
08.1985

Skills

  • Reliability
  • Dependability
  • Information Security
  • Calm and Professional Under Pressure
  • Office equipment proficiency
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Policies and Procedures Adherence
  • Self Motivation
  • Client Relations
  • Work Prioritization
  • Multitasking Abilities
  • Understanding Customer Needs
  • Customer Service

Additional Information

Additional animal experiences consists of:

Being a responsible pet owner myself over the last 50 years

Volunteering at the Zoo Atlanta from 2014-2016 - mostly in Petting Zoo

Volunteering at Cats in the Cradle (cat rescue) from 2010-2017, weekly

Volunteering at Best Friend Animal Sanctuary in Utah (using vacation time)

Timeline

Customer Service Representative

Vernon Woods Animal Hospital
11.2018 - Current

Customer Service Representative

Bark Ave. Pet Resort
08.2018 - 11.2018

Operations Manager

Quest Temporary Services Inc.
07.2018 - 09.2018

Bachelor of Science - Clothing And Textile Design (Clothing Option)

Auburn University
Lynn Naftel