LYNN NAFTEL
Marietta,GA
Summary
Dedicated and compassionate Customer Service Representative, committed to helping others and building customer loyalty. Highly motivated and team-oriented, possessing exceptional relationship-building and time management skills. Adept at effective communication, calm demeanor in crisis situations and consoling/comforting clients/patients. Proficient in managing appointment scheduling, surgeries, and behavioral consultations while maintaining meticulous records. Passionate about providing comfort to clients and eager to embrace new challenges and contribute positively to any team.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Trickum Ridge Animal Hospital
01.2025 - 09.2025
- Responsible for opening and closing duties for the office, welcomed all clients, checking them in, providing appropriate paperwork as needed, announced appointments to back staff, providing appropriate details of each appointment.
- Checked and responded to all daily messages, emails, faxes, lab results and input or uploaded them to proper charts.
- Managed and scheduled surgeries and about 45 appointments per day.
- Sent estimates/proper paperwork to clients based on what type of appointment and ensured all documents were properly signed.
- Acted as liaison between clients and staff, technicians and doctors, as well as determined importance/urgency of each interaction.
- Called and confirmed next day appointments and ensured all proper paperwork was set up for next day.
- Ran all end of day reports, payments and final settlements for each day.
Customer Service Representative
Animal Eye Specialists
05.2024 - 12.2024
- Acknowledged and welcomed all clients, fielded phone calls from clients answered questions, took messages and passed on to proper personnel.
- Worked with referrals from other clinics and determined urgency of each referral.
- Ensured lobby, desk and patient rooms were clean and tidy.
- Supported office staff and technicians and doctor as needed.
- Coordinated between 80-100+ clients a day handling check-ins for surgeries, emergencies and drop offs as well as primary and secondary appointments daily.
- Checked clients in and out, handled payments and proper paperwork for appointments.
- Maintained medical charts, updated and filed hundreds of charts a day as well as managed paper calendar for appointments.
- Actively listened to and addressed clients concerns quickly and with empathy, contributing to increased loyalty and repeat business.
Customer Service Representative
Vernon Woods Animal Hospital
11.2018 - 05.2024
- Welcomed/checked in around 50 clients per day for surgeries, wellness visits, boarding or grooming. Accompanied patients/clients to rooms, insuring all rooms cleaned and ready for next patient.
- Coordinated patient scheduling, check-ins, check-outs and payments and billing.
- Organized charts, lab work, vaccine paperwork and prior pet history for doctor's needs.
- Helped clients complete necessary medical forms and documents, maintained current and accurate medical records for all patients as well as transferred to other facilities as needed.
- Maintained detailed records of client interactions insuring proper follow-up and resolution of issues.
- Promptly responded to inquires and requests from prospective clients.
- Responded to clients requests offering excellent support and tailored recommendations to address their needs.
- Developed highly empathetic client relationships, having earned a reputation for exceeding service standards.
- Continually searched for ways to improve processes and services provided.
Customer Service Representative
Bark Avenue Pet Resort
08.2018 - 11.2018
- Cheerfully welcomed clients, checked-in for boarding, processed billing and payments at check-out.
- Processed previous pet history and vaccine history.
- Created and and continued relationships with clients and pets for repeat business.
- Volunteered to work overtime to accomplish tasks when needed.
- Helped in actual boarding area when needed i.e. laundry, dish washing, feeding, taking dogs out for playtime and breaks.
- Promptly responded to inquires and requests for potential clients and actively worked as liaison between clients and owner.
Operations Manager
Quest Temporary Services Inc.
07.2018 - 09.2018
- Ran office so owner could focus on other areas of business.
- Answered phone and set up interview appointments for available temp jobs.
- Interacted well with customers to build connections and future relationships.
- Handled some hiring, onboarding and oversaw required drug testing for new hires to fulfill job requirements.
- Helped with extensive filing needs, performed a lot of follow-ups calls with perspective employees and hiring companies to make sure people showed up for jobs and what their time cards were for each week and made sure paychecks were sent out.
Owner, President, Designer
Sara Lynn Togs
01.2001 - 05.2018
- Pursued my dream to start a company that created a line of fun, top quality, unique garments for children featuring licensed collegiate logos
- First year sales totaled $250,000 and grew to $1.5 million in 4 years
- Worked with CLC (Collegiate License Company) and LRG (Licensing Resource Group) to acquire over 65 university licenses for both children and limited adult products
- Developed and executed marketing programs and general business solutions resulting in increased company exposure and sales
- Successfully led business to acquisition by leading national licensed sport wear company, Concepts Sport in 2007 to help expand our growth and gain additional licenses i.e MLB and NBA. Continued with Concepts Sports for 10 years as lead designer for children's apparel division as well as managing territory over the US.
Education
Bachelor of Science Degree - Clothing and Textile Design (Clothing Option)
Auburn University
Auburn, AlabamaSkills
- Self Motivated
- Client Relations
- Work Prioritization
- Multitasking Abilities
- Understanding Customer Needs
- Customer Service
- Reliability
- Dependability
- Calm and Professional under Pressure
- Policies and Procedures Adherence
- Adaptability and Flexibility
- Team Player
- Positive Attitude
Timeline
Customer Service Representative
Trickum Ridge Animal Hospital
01.2025 - 09.2025
Customer Service Representative
Animal Eye Specialists
05.2024 - 12.2024
Customer Service Representative
Vernon Woods Animal Hospital
11.2018 - 05.2024
Customer Service Representative
Bark Avenue Pet Resort
08.2018 - 11.2018
Operations Manager
Quest Temporary Services Inc.
07.2018 - 09.2018
Owner, President, Designer
Sara Lynn Togs
01.2001 - 05.2018
Bachelor of Science Degree - Clothing and Textile Design (Clothing Option)
Auburn University