Lynn Nickell

Medical Assistant

Independence Health Employer Services

06.2000 - Current

Adhered to strict HIPAA guidelines to protect patient privacy.
Manage telephone calls to offer office information, answer questions, schedule appointments and direct calls to staff.
Provided prompt, polite professional in-person and telephone customer service.
Directed patients to exam rooms after performing Pre-Emp physicals, including drug testing using electronic and paper Chain of Custodies, Audiograms, Titmus testing, Ht, Wt, BP, Temp. EKG'S, Pulmonary Function Tests. Answer questions, and prepared for physician examinations.
Updated patient information and BWC insurance details for accurate electronic medical records.
Coordinated patient scheduling, check-in, and check-out and take payments for self-insured billing.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Used Systoc, Agility, ECW to schedule appointments for doctor visits and procedures.
Registered patients
Gathered forms and copied insurance cards to collect patient information for billing and BWC insurance filing.
Submit and Obtained pre-authorization from BWC insurance companies ahead of medical services.
Restocked each medical room with supplies in preparation for patients.
Received, recorded, and filed medical payments by check, cash, and credit card.
Relayed care and medication advice to patients to relieve physicians during peak hours.
Reconciled daily payments received and prepared deposits for smooth office finances.
Performed various administrative tasks by filing, copying, and faxing documents.
Scheduled patient appointments in respective doctors' calendars.
Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
Placed new supply orders, managed inventory, and restocked clerical spaces.
Prepared and processed patient Referrals.
Organized and maintain patient chart filing system to promote quick data finding for staff.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Received and routed laboratory results to correct clinical staff members.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Directed patients to exam rooms, and prepared for physician examinations