Overview
Work History
Education
Skills
Languages
experience
Timeline
Generic

Lynn Parson

Saint Louis

Overview

19
19
years of professional experience

Work History

Customer Service Representative

STL OLE SKOOL BAR AND GRILL LLC
Saint Louis
08.2024 - Current
  • Assisted customers with menu selections and special requests.
  • Handled customer inquiries and resolved complaints effectively.
  • Maintained cleanliness and organization of dining areas.
  • Provided feedback to management on service improvements and customer preferences.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Took special orders in person and over telephone, generating additional revenue every month.

Director of Operations

Fresh Start Daycare LLC
Saint Louis
05.2017 - Current
  • Oversaw daily operations and ensured compliance with childcare regulations.
  • Managed staff scheduling to maintain optimal classroom ratios and coverage.
  • Developed and implemented operational policies to improve service delivery.
  • Coordinated training programs for staff on best childcare practices.
  • Monitored inventory of supplies and equipment for classrooms and facilities.
  • Facilitated communication between parents, staff, and management to enhance relationships.
  • Led initiatives to enhance safety protocols within the daycare environment.
  • Evaluated operational processes and identified areas for improvement in efficiency.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Developed training programs for new employees as well as existing staff members.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Nursing Assistant

Kennedy Capital
Saint Louis
06.2006 - 08.2019
  • Assisted patients with daily living activities and personal hygiene tasks.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient rooms and common areas.
  • Provided emotional support to patients and their families during care.
  • Collaborated with healthcare team to develop patient care plans effectively.
  • Educated patients on health management and self-care techniques regularly.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Implemented fall prevention techniques as specified in plan of care.
  • Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
  • Provided assistance to medical staff during tests, treatments and emergency procedures.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Performed basic nursing skills such as changing wound dressings and administering enemas.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Ensured that all equipment was functioning properly prior to use.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Turned and repositioned bedridden patients to prevent bedsores.

Education

High School Diploma -

Saint Charles Community College
Saint Charles, MO
06-2016

Associate of Applied Business - Early Childhood Care And Education

Florssant Valley
Saint Louis, Mo

Skills

  • Order processing
  • Customer relationship management
  • Payment processing
  • Complaint resolution
  • Staff training
  • Time management
  • Multi-line phone talent
  • Money handling
  • Prioritization
  • Stress management
  • Problem-solving
  • Team leadership
  • Grammar

Languages

sign language
Limited

experience

  • Working as one or as a team can delegate
  • working with people is my attribute
  • processing and working with computers
  • customer service in person or telephone

Timeline

Customer Service Representative

STL OLE SKOOL BAR AND GRILL LLC
08.2024 - Current

Director of Operations

Fresh Start Daycare LLC
05.2017 - Current

Nursing Assistant

Kennedy Capital
06.2006 - 08.2019

High School Diploma -

Saint Charles Community College

Associate of Applied Business - Early Childhood Care And Education

Florssant Valley

Similar Profiles

CREATE PROFILE
Lynn Parson