Lynn Pattison
Berthod
Summary
As an Assistant Store Manager specializing in Human Resources, I oversaw HR operations for a workforce of over 200 employees, managing employee relations, onboarding, scheduling, and performance support. I played a key role in streamlining operational procedures, improving communication across departments, and implementing morale-building strategies that enhanced team cohesion and productivity. My responsibilities included handling disciplinary actions, supporting payroll accuracy, and ensuring compliance with company policies and labor regulations. I also provided coaching to team leads, promoted leadership development, and maintained a structured environment that supported both employee growth and organizational goals.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Assistant Store Leader in Human Resources
King Soopers
Windsor
03.2023 - 06.2025
- Develop, train, and coach over 200 associates on customer service skills, stocking practices, shrink and inventory management, merchandising standards, sales, and health and safety standards at a 1.8 million dollar store a week.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Detail management and highly organized in many areas of management and HR programs.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Executed training programs with management teams.
- Diversity and Inclusion in Management Training.
- Schedule writing with payroll verification and labor costs towards hours executed toward business goals and department.
- HR experience with Colorado FAMLI and LOA benefits.
- Oversaw the store's biannual inventory.
- Reduced labor while consistently increasing sales for the last two years, while maintaining great in-stock and store conditions.
- Tracked key metrics like sales figures, inventory levels, and labor costs to identify areas for improvement.
- Daily management of the backroom for organization, cleanliness, and inventory level.
- Write employee shift schedules while maintaining good wages and store conditions.
- Familiar with UKG and Paycor systems.
- Ensure compliance with regulations such as HIPAA, OSHA, I-9, etc.
- Managed team workload to reach production targets.
- Created staff schedules, approved requested time off, and updated reports in HRCI Systems.
- Recruited and hired talented individuals, bringing depth and experience to the organization.
- Worked with customer service representatives to handle escalated customer issues.
- Conducted new-hire training multiple times per year.
- Completed monthly and quarterly reports for senior management.
- Supervised over 200 co-workers.
- I answered questions about store policies and addressed customer concerns.
- Mentored employees to help improve skills and enable team members to become peak performers on the job.
- Supervised payroll corrections for accuracy and duplications.
- Created training modules in partnership with HR for new hires.
- Trained new employees on customer service and store policies.
Grocery Manager
King Soopers
Longmont
12.2022 - 01.2023
- Promoted to Assistant. Store Manager.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Organized, efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Reviewed inventory levels, and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff, and clearly communicated timeframes for completion.
- Engaged customers and provided a very high level of service and support, helping to find desired products and items.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
Assistant Grocery Manager
King Soopers
Loveland
01.2021 - 01.2022
- Promoted to Grocery Manager
- Orchestrated a performance-oriented environment by closely supporting team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules, and monitored performance.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Monitored stock levels and reordered products as necessary.
Education
No Degree - Human Resources Manager in Data Analysis
Colorado State University Global
Denver, Colorado01-2028
GED -
Brighton High School/GED
Brighton, Colorado03-2020
Skills
- Perseverance in demanding environments
- Grocery retail expertise
- Concurrent responsibility management
- Analytical problem solving
- Focus on accuracy
- Facility maintenance
- Employee onboarding
- Promotional strategy development
- Health and safety management
- Workforce scheduling
- Policy implementation
- Team leadership
- HR policy development
- Theft prevention strategies
- Microsoft Office proficiency
- Regulatory compliance
- Task delegation
- Retail process management
- Team development
- Employee supervision
- Client relationship management
- Team building
- Merchandising techniques
- Store re-grand opening coordination
- Clear verbal and written communication
Certification
• Certificate Time Management Fundamentals PMI #41018YN409
• Certified PIT Operators Permit (Straddle Stacker, Battery Powered PIT)
• Certified PIT Associate Trainer Person (Straddle Stacker, Battery Powered PIT)
• Certified Food Safety No: 22034459
• Certificate in Business Ethics with HRCI
• Certificate in HR Fundamentals regarding SHRM Exam Dec. 2025 Pending
• Certificate in Kroger Management 16-week SLDP Business Course
• FPC Certificate/Exam Pending Schedule Dec. 2025
• SHRM Member Northern Colorado Chapter ID #SHRMAP382619
• Certified PIT Operators Permit (Straddle Stacker, Battery Powered PIT)
• Certified PIT Associate Trainer Person (Straddle Stacker, Battery Powered PIT)
• Certified Food Safety No: 22034459
• Certificate in Business Ethics with HRCI
• Certificate in HR Fundamentals regarding SHRM Exam Dec. 2025 Pending
• Certificate in Kroger Management 16-week SLDP Business Course
• FPC Certificate/Exam Pending Schedule Dec. 2025
• SHRM Member Northern Colorado Chapter ID #SHRMAP382619
WORK REFERENCES
- Justin, Flohr, King Soopers Store Leader, 9702189432, King Soopers
- Keenen, Morris, King Sooper ASL/HR/Promise Team Facilitator, 7203187269, King Soopers
- Tambra, King Soopers ASL/Human Resource, 7202969666, King Soopers
- Brad, Hall, King Soopers Asst. Store Manager, 9709095869, King Soopers
- Hallee, Yates, Bakery Manager, 3036426151, King Soopers
- Zach, Meyers, Supply Chain Manager, 9704300940, Super Vac
HOBBIES AND INTERESTS
Camping, Cycling, Fishing, Hiking, Family Time
ST. VRAIN VOLUNTEER AWARD 2013
Proud to be selected at ST Vrain Volunteer of the Year. Giving time to our education system and supporting our schools to give the best to our students every year.
VOLUNTEER WORK
Assisted with special events and programs., Supported engaging, fun, and smooth-running events by helping with organization and planning., Maintained clean, neat, and operational facilities to serve program needs., Used strong interpersonal communication skills to convey information to others., Communicated with staff members to stay informed about volunteer opportunities and events.
Timeline
Assistant Store Leader in Human Resources
King Soopers
03.2023 - 06.2025
Grocery Manager
King Soopers
12.2022 - 01.2023
Assistant Grocery Manager
King Soopers
01.2021 - 01.2022
No Degree - Human Resources Manager in Data Analysis
Colorado State University Global
GED -
Brighton High School/GED