Lynn Pech-Swearinger
Las Vegas
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
15
15
years of professional experience
Work History
Manager
Albertsons Grocery Store
1650 N Buffalo Dr Las Vegas, NV 89128
04.2020 - 01.2025
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Call Center Representative
William Sonoma
Las Vegas, NV
03.2010 - 11.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
Education
No Degree -
Cerritos College
Norwalk, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Documentation and reporting
- Task delegation
- Performance management
- Shift scheduling
- Sales techniques
- Conflict resolution
- Skype
- Financial records oversight
- Computer skills
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Excellent communication
- Team development
- Hiring and training
- Quick learner
- Strong work ethic
- Cleaning and sanitation
- Positive attitude and energy
- Fast-paced environment
- Flexible schedule
- Food and safety standards
- Basic mathematics
- Food assembly
- Menu memorization
- Quality control
- Food storage practices
Languages
English
Interests
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Cooking
- Baking
- I enjoy helping others and giving back to the community
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Manager
Albertsons Grocery Store
04.2020 - 01.2025
Call Center Representative
William Sonoma
03.2010 - 11.2015
No Degree -
Cerritos College