Lynn Potter
Wake Forest,NC
Summary
Accomplished educator with a proven track record at Queensbury Union Free School District, adept in effective classroom management and fostering professional connections. Enhanced student success through data-driven instruction and differentiated learning. Skilled in analytical reasoning and service excellence, consistently exceeding expectations and enriching learning experiences.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
30
30
years of professional experience
Work History
Teacher
Queensbury Union Free School District
01.1994 - 06.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
Guest Service Representative
Olympic Regional Development Authority
12.2011 - 03.2019
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
Restaurant Waitress
Lobster Pot
05.2014 - 10.2017
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Reading Specialist
SUNY At Albany
Albany, NY05-1996
Bachelor of Science - English Secondary Education
SUNY Plattsburgh
Plattsburgh, NY05-1992
Skills
- Effective classroom management
- Analytical reasoning
- Effective mentor and advisor
- Building professional connections
- Service excellence
- Responsive to new challenges
- Collaborative teamwork
- Experienced in operating POS systems
- Event catering preparation
- Visitor experience enhancement
- Clear interpersonal communication
- Skilled in managing multiple tasks
Timeline
Restaurant Waitress
Lobster Pot
05.2014 - 10.2017
Guest Service Representative
Olympic Regional Development Authority
12.2011 - 03.2019
Teacher
Queensbury Union Free School District
01.1994 - 06.2024
Reading Specialist
SUNY At Albany
Bachelor of Science - English Secondary Education
SUNY Plattsburgh
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