Lynn Reigal
Hartford,CT
Summary
Dynamic and results-driven professional with extensive experience in the fast-food industry, notably at Burger King. Proven track record in enhancing customer service and engagement through effective problem-solving and team training. Skilled in inventory management and fostering a positive work environment, ensuring compliance with health standards and optimizing operational efficiency.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger King
Windsor Locks, CT
2006 - Current
- Assisted in daily operations, ensuring efficient workflow and team coordination.
- Supported training and development of new staff, enhancing service quality.
- Monitored inventory levels and restocked supplies to maintain optimal performance.
- Implemented process improvements to streamline customer service transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Ensured compliance with health and safety regulations for food service operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager
Taco Bell
Windsor Locks, CT
2014 - 2014
- Supervised daily operations to ensure high-quality food service and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented efficient workflow strategies to enhance speed of service during peak hours.
- Conducted inventory management, ensuring stock levels met demand without excess waste.
- Enforced health and safety regulations, maintaining compliance with local health codes and standards.
- Trained and mentored new employees to maximize team performance.
Shift Manager
Wendy's
Windsor Locks, CT
2006 - 2014
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Monitored team performance, providing constructive feedback to improve service delivery.
- Collaborated with management on staffing schedules to optimize labor costs and efficiency.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Warehouse Worker
Circuit City Stores
Newington, CT
2003 - 2006
- Loaded and unloaded shipments, ensuring accurate order fulfillment and inventory management.
- Maintained cleanliness and organization of work area to comply with safety standards.
- Assisted in inventory counts, improving accuracy of stock levels through diligent tracking.
Shift Manager
McDonald's Restaurant
Hartford, CT
1998 - 2002
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma - Masonry Certification
A I Prince Technical High School
Hartford, CTSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Certification
Current Servsafe Certificate
CPR Certificate
Previous Stock Pickers Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Burger King
2006 - Current
Assistant Store Manager
Taco Bell
2014 - 2014
Shift Manager
Wendy's
2006 - 2014
Warehouse Worker
Circuit City Stores
2003 - 2006
Shift Manager
McDonald's Restaurant
1998 - 2002
High School Diploma - Masonry Certification
A I Prince Technical High School