Lynn Rice
Newport,KY
Summary
Detail-oriented professional with experience in organization, goal setting, and dependability. Prioritizes teamwork, accountability, and continuing to develop skillset. Specializes in time-management, effective communication, leadership, and maintaining various guidelines and procedures. Proven capabilities in research, collaboration, and multi-tasking.
Overview
22
22
years of professional experience
Work History
Customer Service Cashier
City BBQ
Florence, KY
01.2022 - Current
- Greeted customers and responded to informational requests.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained cleanliness and presentation of stock room and production floor.
- Informed customers of in-store promotions or pricing specials.
Business Analyst / Customer Service Rep / Lead
Fidelity National Information Services (FIS)
Madisonville, OH
01.2002 - 03.2024
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Consistently maintain customer-client relationships
- Maintain inventory sites for staff, service levels and production flow
- Operates inventory regarding card issuance channels across dual bi-costal sites
- Research problems to collect data for solutions
- Develop and implement strategic initiatives for launching Worldpay Card Product Offerings
- Effectively communicate with supervisors and other leadership professionals
- Maintain records and case sensitive information
- Collaborate with inventory teams
- Prepare detailed reports of depleted products and casts surveys of unusable products
- Establish leadership roles and performs selected leadership duties.
Customer Service Associate
The Party Source
Newport, KY
08.2020 - 11.2021
- Effectively communicates with customers connects customers to appropriate department associates
- Fulfilling internet and special orders in a timely manner
- Confidently maintain product and industry knowledge
- Directly and effectively collaborate with associates
- Upholds regulations for alcohol and tobacco sales.
- Perform duties in a fast-paced environment.
- Addressed inquiries, resolved customer issues, and managed customer relations.
Education
Some College (No Degree) -
Holmes Highschool
Covington, KYSkills
- Researching problems
- Maintaining customer-client relationships
- Developing and implementing strategic initiatives
- Effectively communicating
- Maintaining records
- Preparing detailed reports
- Establishing leadership roles
- Monitoring guest possessions
- Performing duties in a fast-paced environment
- Proficiency in Microsoft Suite
- Conducting data entry
- Maintaining accountability and dependability
- Collecting data and research
- Upholding protocol for data sensitive information
- Prioritizing time management and organizational habits
- Leading in virtual communication platforms
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Customer Service Cashier
City BBQ
01.2022 - Current
Customer Service Associate
The Party Source
08.2020 - 11.2021
Business Analyst / Customer Service Rep / Lead
Fidelity National Information Services (FIS)
01.2002 - 03.2024
Some College (No Degree) -
Holmes Highschool
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