Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Lynn Ritter

Interlochen

Summary

Dynamic professional with a proven track record at AAA- The Auto Club Group, excelling in insurance sales and development. Recognized for building strong rapport with agency partners, driving sales growth and profitability, as well as enhancing customer satisfaction through effective communication and strategic insights. Adept at contract analysis and proposal preparation, fostering productive partnerships.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Independent Agent Development Specialist

AAA- The Auto Club Group
04.2021 - Current
  • Achieved sales goals and service targets by communicating frequently with existing partnerships & securing new agency appointments.
  • Added new production by actively listening and identifying needs then successfully offering Book Roll opportunities.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Hold one-on-one meetings with agency principals to identify selling hurdles and offered insight into best remedy.
  • Communicate with territory and individual agencies regularly in person, by phone, and virtually to continually reinforce initiatives, brand, product knowledge, and business relationship.
  • Handle customer relations issues, enabling quick resolution, and client satisfaction.
  • Engage in product training & demonstrations for low performing and newly appointed agency partners.
  • Viewed as a subject matter expert and participates in Change Champion initiatives.
  • Attend industry events and conventions to show support for Independent Agencies, continue learning about industry needs, and solicit for new partnership opportunities.


Territory Sales Manager

AAA - The Auto Club Group
02.2013 - 04.2021
  • Built constructive agency partner relationships to maintain engagement, commitment and profitable growth.
  • Regularly conducted on site visits to resolve issues and foster strong working relationships.
  • Achieved sales goals by cultivating existing partnerships and securing new agency appointments.
  • Engaged in product training, demonstrations, & brand awareness to install strong selling partnerships.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held on-site agency meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Agent Development Specialist

AAA - The Auto Club Group
02.2008 - 02.2013
  • Facilitated Branch goal achievement by mentoring and Developing low-performing agents to boost production.
  • Leveraged market knowledge and analysis to provide guidance.
  • Established positive flow of communication with agents, managers, and upper management for an approachable and transparent work environment.
  • Developed and implemented AAA Life marketing strategies, coined "Be the Compassionate Professional", to maximize sales and attract new clients.
  • Managed scheduled meetings to maintain consistency and reliability.
  • Mindful and Prudent with work related travel expenses.


Sales & Service Agent

AAA Michigan
01.2005 - 02.2008
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
  • Researched client requests to create best possible solutions for diverse needs.
  • Generated sales leads through outbound calls and emails to build robust pipeline.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Cross-sold and upsold products to customers based on solid understanding of their individual needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Member Representative

AAA Michigan
06.1995 - 05.2000
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promptly responded to inquiries and requests from Members.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated and engaged customers with AAA products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded proactively and positively to rapid change.

Education

Associate of Arts - Elementary Education

Northwestern Michigan College
Traverse City, MI
08-1999

Skills

  • Professional demeanor
  • Rapport building
  • Product knowledge
  • Appointment management
  • Contract review and analysis
  • Proposal preparation
  • Team training and development
  • Insurance sales
  • Customer support background

Accomplishments

Achieved recognition:

  • Rising Star Award 2005
  • Sales Excellence: Champion 2005
  • Sales Excellence: Independent Agency Manager of the Year 2017
  • Sales Excellence: Premier Performer 2018

Certification

  • Property and Casualty Insurance Licensed
  • Life and Annuity Insurance Licensed
  • Certified Professional Insurance Agent (CPIA) Designation

Timeline

Independent Agent Development Specialist

AAA- The Auto Club Group
04.2021 - Current

Territory Sales Manager

AAA - The Auto Club Group
02.2013 - 04.2021

Agent Development Specialist

AAA - The Auto Club Group
02.2008 - 02.2013

Sales & Service Agent

AAA Michigan
01.2005 - 02.2008

Member Representative

AAA Michigan
06.1995 - 05.2000

Associate of Arts - Elementary Education

Northwestern Michigan College

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Lynn Ritter