Lynn Rizzo

• Completed accurate order entry and data verification.
• Documented shipping information for orders and tracked packages when necessary.
• Assisting customers (Dealers) and consumers (Homeowners) meet their material needs and project expectations in a timely fashion with exceptional accuracy and professionalism.
• Participated in team meetings aimed at improving overall departmental efficiency and effectiveness.
• Enhanced customer satisfaction by addressing and resolving consumer complaints and inquiries.
• Entry of new orders and change of current orders in Syteline system.
• Identified and resolved discrepancies and errors in customer accounts.
• Complete export paperwork for international shipping.
• Helping dealers order items and/or parts for service repairs.
• Corresponding with vendors and shipping departments to relay project delivery expectations and any delays.
• Answering calls and responding to emails addressing questions and coordinating special order clients to the correct department of handling.
• Resolved customer issues with empathy and professionalism, addressing concerns promptly.

• Ensure all external provider certificates of compliance are maintained and meet AS900D and ASA requirements.
• Verify that all incoming FAA and 8130 certification has been properly completed and logged into the ERP system ensuring complete traceability.
• Maintain all manufacture, cage codes within the ERP system to ensure all licenses are current in valid.
• Resolve any non-complaint AS900D and ASA requirements

directly with the external provider if necessary.

• Review all outgoing kitting orders; Verify that all component related documentation is within compliance and that AS9100D standards or met.
• Provide orders with a flash drive containing the C of C’s need to maintain Full traceability.
• Upload C of C’s to customer portal.
• Prepared orders for shipment by picking, packing, and labeling merchandise.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Scanned and uploaded all pertinent documentation into designated client files.
• Handled all payment transactions and maintained sales and payments records accurately.

• Prepared shipping documents and invoices, processed payments, and fielded client questions.
• Negotiated favorable freight rates with carriers, leading to reduced transportation costs.
• Determined most cost-effective procedures and routes for shipments.
• Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
• Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
• Scheduled truckloads of all sizes, including container pick ups.
• Prepared all carrier, documentation (i.e BOL, AWB, and SLI) And or export documentation and filings(i.e Commercial invoice, pro forma invoices, and SED)
• Provided logistical services to other departments in regards to freight movement requirements.
• Created and closed out daily UPS shipments providing international documentation if applicable.