Lynn Sadey
United States,CA
Summary
I have been managing and executing organizational projects within prescribed timelines and budgets for over 15 years. Proficient in prioritizing tasks and finding solutions to complex issues. Excellent at conveying ideas in ways others can understand. My agile management methodologies result in generating revenue, improving business operations and maintaining 100% client retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Client Executive Account Manager
Change Healthcare, Inc
06.2017 - 04.2022
- Analyzed data and presented account growth plans to clients.
- Led account meetings for client satisfaction and identified new product and service opportunities.
- Collaborated with leadership teams on strategic road map planning initiatives to improve company performance.
Implementation Project Manager
Change Healthcare, Inc
06.2015 - 06.2017
- Managed all phases of client implementation process from Sales to Support.
- Developed policy and procedures guides to support successful implementation.
- Identified obstacles and collaborated with management team and stakeholders to resolve quickly.
Client Onboarding Specialist
Change Healthcare, Inc
06.2013 - 06.2015
- Spearheaded onboarding process to provide a positive seamless experience for clients.
- Worked with sales, product, and support teams to ensure meeting client expectations are met prior to starting implementation.
- Utilized Salesforce platform to track progress for clients and reporting for management personnel.
Education
High School Diploma -
Capistrano Valley High School
Mission Viejo, CAAssociate of Arts -
Saddleback College
Mission Viejo, CASkills
- Customer Relationship Management
- Vendor and Contract Negotiations
- Strategic Planning and Administration
- Regulatory Compliance and Policies
- Process and Productivity Improvement
- Implementation of Best Practices
Accomplishments
- Developed strategic action plans for high profile client accounts resulted in increased revenue growth and retention.
- Successfully implemented a minimum of 300 clients per year and migrated over 5000 accounts onto Revenue Cycle Management platforms.
- Eliminated workflow redundancies and reduced client onboarding from 90 days to 30 days.
Certification
- The College of St. Scholastica - Principles of Project Management MOOC Certificate
- Healthcare Financial Management Association (HFMA) - Certified Revenue Cycle Representative (CRCR)
Timeline
Senior Client Executive Account Manager
Change Healthcare, Inc
06.2017 - 04.2022
Implementation Project Manager
Change Healthcare, Inc
06.2015 - 06.2017
Client Onboarding Specialist
Change Healthcare, Inc
06.2013 - 06.2015
High School Diploma -
Capistrano Valley High School
Associate of Arts -
Saddleback College
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