Hi, I’m
Lynn Seagle
Elba,AL
Summary
Customer-oriented Certified Pharmacy Technician bringing 5 years of experience and strong background in retail pharmacies. Experienced in accurately filling prescription orders, maintaining confidential records and supporting quality improvement within the pharmacy.
Overview
9
years of professional experience
1
Certification
Work History
Bryan Pharmacy
Certified Pharmacy Technician
02.2018 - Current
Job overview
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Shane's Rib Shack
Head Waitress
07.2016 - 01.2018
Job overview
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Farmers Insurance Agency
Insurance Sales Representative
07.2014 - 05.2016
Job overview
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Maintained detailed records of customer information and policy sales.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Generated sales by recommending policies and add-ons.
- Connected with prospective clients to set appointments.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Education
Enterprise State Community CollegeEnterprise, AL
Some College (No Degree) from General Studies
New Brockton High SchoolNew Brockton, AL
High School Diploma
05.2011
Skills
- Prioritization and Organization
- Relationship Building
- Detail-Oriented
- Cash Register Operations
- Inventory Tracking
- Inventory Management
- Medication Documentation
- Customer Service
- Data Entry
- Prescription Filling and Labeling
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
- Vaccine Administration Training
Timeline
Certified Pharmacy Technician
Bryan Pharmacy
02.2018 - Current
Head Waitress
Shane's Rib Shack
07.2016 - 01.2018
Insurance Sales Representative
Farmers Insurance Agency
07.2014 - 05.2016
Enterprise State Community College
Some College (No Degree) from General Studies
New Brockton High School
High School Diploma
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