Lynn Sermons
Jacksonville,FL
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
General Manager
Party City
Jacksonville, FL
03.2020 - 07.2024
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Trained employees on duties, policies and procedures.
Assistant Manager
Party City
Jacksonville, FL
01.2016 - 01.2020
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
Cashier
Party City
Jacksonville, FL
05.2014 - 01.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL05-2016
Skills
- Sales
- Service Quality Improvement
- Schedule Management
- Quality Management
- Workflow Planning
- Staff Supervision
- Expense Control
- Distribution Management
- Project Management
- Loss Prevention
- Sales Analysis
- Customer experiences
- Budgeting and cost control
- Project Planning
- Recruitment
Timeline
General Manager
Party City
03.2020 - 07.2024
Assistant Manager
Party City
01.2016 - 01.2020
Cashier
Party City
05.2014 - 01.2016
Associate of Arts -
Florida State College At Jacksonville