Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynn Shampri

Chesapeake,VA

Summary

Dynamic operations coordinator with a proven track record at Mobile Health, excelling in claims processing and customer service. Demonstrated leadership in enhancing service efficiency, achieving a 12% reduction in claims processing time. Proficient in CRM tools, fostering strong client relationships while ensuring meticulous attention to detail and effective communication. Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes.

Overview

9
9
years of professional experience

Work History

NOL Operations Coordinator

Mobile Health
Remote
01.2025 - 08.2025
  • Coordinated daily operations for mobile health services across multiple locations.
  • Managed scheduling and logistics for patient appointments and staff assignments.
  • Maintained accurate records of patient interactions and service requests.
  • Collaborated with cross-functional teams to improve service offerings.
  • Oversaw inventory management for medical supplies and equipment usage.

Customer Service Representative

Alorica
Remote
11.2024 - 08.2025
  • Delivered exceptional customer service by addressing client concerns and ensuring swift resolutions.
  • Managed high-volume calls while maintaining a positive attitude.
  • Resolved complex issues, significantly enhancing client retention and loyalty.
  • Utilized CRM tools to efficiently track interactions and improve service delivery.
  • Analyzed feedback to implement service improvements, resulting in elevated performance.

Sales Associate

Kay Jewelers
Chesapeake, VA
04.2020 - 10.2024
  • Drove sales through personalized customer service, showcasing jewelry collections and closing high-value transactions.
  • Consistently exceeded sales targets by assisting customers with product selection.
  • Managed inventory to reduce stock discrepancies and improve product availability.
  • Resolved customer complaints to maintain high levels of retention and satisfaction.
  • Trained new staff on effective sales techniques, enhancing overall team performance.

Medical Claims Representative

DOMA Technologies
Virginia Beach, VA
04.2019 - 04.2022
  • Processed claims with 12% time reduction, streamlining workflow efficiency.
  • Verified claims for compliance, ensuring adherence to regulatory standards.
  • Identified discrepancies, resulting in 9% reduction in errors and improved accuracy.
  • Collaborated to resolve disputes, enhancing customer satisfaction levels.
  • Communicated with clients to clarify and address claim issues effectively.

Customer Service Representative

Anthem Blue Cross BlueShield
Virginia Beach, VA
08.2018 - 03.2019
  • Resolved customer inquiries, increasing satisfaction and retention rates.
  • Managed high call volumes, ensuring consistent customer satisfaction.
  • Utilized CRM for effective follow-up and inquiry resolution.
  • Collaborated to streamline processes, reducing response times by 30 seconds.
  • Proposed strategies that improved first-call resolution rates.

Collections Representative

Portfolio Recovery Associates (PRA GROUP)
Norfolk, VA
11.2016 - 07.2018
  • Utilized CRM systems to meticulously track customer interactions, ensuring efficient follow-up and comprehensive issue resolution.
  • Resolve customer accounts, achieving high recovery rates through effective negotiation.
  • Analyze account data to identify trends, contributing to strategic decision-making.
  • Implement solutions to reduce outstanding balances, positively impacting company revenue.
  • Fostered positive relationships with debtors, negotiating mutually beneficial repayment plans and contributing to team success in debt resolution efforts.

Education

Bachelor of Science -

Norfolk State University
Norfolk, VA
05-2020

High School Diploma -

Oscar F. Smith High School
Chesapeake, VA

Skills

  • Leadership and communication
  • Claims processing
  • Customer service and support
  • Recruiting and organizational skills
  • Microsoft Office proficiency
  • Phone etiquette and multitasking
  • Time management and attention to detail
  • CRM tools
  • Customer relationship management

Timeline

NOL Operations Coordinator

Mobile Health
01.2025 - 08.2025

Customer Service Representative

Alorica
11.2024 - 08.2025

Sales Associate

Kay Jewelers
04.2020 - 10.2024

Medical Claims Representative

DOMA Technologies
04.2019 - 04.2022

Customer Service Representative

Anthem Blue Cross BlueShield
08.2018 - 03.2019

Collections Representative

Portfolio Recovery Associates (PRA GROUP)
11.2016 - 07.2018

Bachelor of Science -

Norfolk State University

High School Diploma -

Oscar F. Smith High School

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