Lynn Smalls
Decatur,GA
Summary
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
2
2
years of professional experience
Work History
Repair Dispatch Specialist
Uhaul
04.2024 - Current
- Participated actively in regular staff training sessions to stay up-to-date on industry best practices and emerging technologies relevant to the dispatch profession.
- Managed a high volume of incoming calls, prioritizing requests based on urgency and resource availability.
- Coordinated with field units to ensure accurate delivery of information and timely responses to incidents.
- Streamlined dispatch operations with meticulous record-keeping practices, resulting in reduced errors and increased productivity levels.
- Enhanced dispatch efficiency by streamlining communication processes between drivers and clients.
- Maintained a high standard of professionalism under pressure, ensuring the consistent delivery of quality service even during crisis situations.
Assistant Manager
Uhaul
08.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
GED -
PHS
Pensacola, FL05-2002
Skills
- Dispatch coordination
- Route planning
- Fleet management
- Emergency response
- Customer communication
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Schedule oversight
- Employee engagement
- Sales monitoring
- Closing oversight
- Customer service and satisfaction
- Budget assistance
- Multitasking Abilities
- Customer Relations
- Conflict Resolution
- Problem-solving abilities
- Reliability
- Employee Training
- Sales strategy
- Risk Management
- Profit and Loss Management
Timeline
Repair Dispatch Specialist
Uhaul
04.2024 - Current
Assistant Manager
Uhaul
08.2022 - 04.2024
GED -
PHS
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