Summary

Overview

Work History

Education

Skills

Timeline

Lynn Smigielski

Edgewood,MD

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

5

5

years of professional experience

Work History

Manager and Lead Server

Friendly's Restaurant

Bel Air, MD

08.2018 - Current

Planned and executed monthly fund raiser events
Created weekly reports for senior management outlining operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Interviewed prospective employees and provided input to HR on hiring decisions.
Entered time and attendance logs in preparation for payroll.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Generated weekly reports on inventory movements and stock levels.
Performed scheduled inventory counts and supply audits.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Provided excellent customer service to ensure satisfaction.
Followed health safety guidelines when preparing and serving food products.

Education

Bachelor of Science - Sociology And Anthropology

Towson University

Baltimore, MD

12-2023

Skills

Workforce Management
Performance Management
Marketing

Strategic Planning
Business Development
Expense Tracking

Timeline

Manager and Lead Server

Friendly's Restaurant

08.2018 - Current

Bachelor of Science - Sociology And Anthropology

Towson University