Lynn Smith
Carlton
Summary
Dynamic Beverage Director with expertise in menu development, cost analysis, and staff training. Proven ability to enhance customer satisfaction and drive repeat business through innovative beverage offerings.
Overview
5
5
years of professional experience
Work History
Beverage Director
McMenamins
Portland
10.2020 - Current
- Developed innovative beverage menus that enhanced customer satisfaction and increased repeat business.
- Implemented staff training programs focused on beverage knowledge and service excellence.
- Executed quality assurance protocols to maintain beverage standards and ensure compliance with regulations.
- Streamlined inventory processes, reducing waste and improving order efficiency.
- Facilitated tastings and training sessions to elevate staff expertise on beverage offerings.
- Collaborated with marketing teams to create promotional campaigns centered on seasonal beverages.
- Conducted cost analysis to optimize pricing strategies and maximize profitability.
- Researched beverage trends to keep McMenamins' offerings fresh and relevant.
- Monitored competitor beverage programs to identify opportunities for differentiation and innovation.
- Supported management in strategic planning for beverage-related aspects of new location openings.
- Analyzed sales data to identify trends in customer preferences for product selection or promotional strategies.
- Invented monthly drink specials based on alcohol inventory and season.
Education
Bachelor of Science - Accounting
St. Michael's College
Colchester, VT05-1995
Skills
- Menu development
- Beverage trends
- Staff training
- Inventory management
- Cost analysis
- Customer service
- Pricing strategy
- Cost control
- Creative cocktail design
- Beverage cost control
- Brand promotion
Timeline
Beverage Director
McMenamins
10.2020 - Current
Bachelor of Science - Accounting
St. Michael's College