Lynn Smoliak

• Service Center - First point of contact- Greeted the customers, checked their vehicle in - Heard their complaints - Confirmed time frame. Kept an open line of communication with the through the day - Check them out at the end of the day striving to ensure customer satisfaction.
• Service Writer - Managed all estimates for car repairs - Set the schedule for the technicians. They would have the vehicles diagnosed, I prepare the estimates, order the parts, gather all receipts, organize the together for the tech. When parts it all the techs to be more efficient.
• In charge of setting up Vendor Accounts - Ordering Product - Inventory Accuracy for the Service Center. Managed all Service Writing and customer care services regarding the Service Center.
• Organized and managed the record keeping - accounts receivable/payable -Audit and reconcile all receipts - Payroll - Aide in hiring process.

Impound Experience

Call Taking: Dispatched calls to drivers, answered 911 calls, Private calls, Road side calls - Radio communications - Addressed disputes with accounts and customers, working towards resolving issues promptly. Maintaining a goal to Enhance Customer Satisfaction and always meet ETA expectations.

• Release Vehicles - For all Police agencies we had contracts with - Private Release- Have a Keen understanding of the requirements for release (Ownership/Legal Identification/Insurance (if needed)/Payment.
• Understand MN Statutes well - Helped fight for the MN statute 168 to be put into place.
• Administration - Run registration - notification letters.
• Was on the board for the MPTA
• Organize the lot and prepare vehicles for scrap -
• Worked Closely with the Police Department
• Organized and Managed the record keeping - Accounts Receivable/Payable - Payroll - Audit and reconcile all receipts. Aide in the hiring Process - DOT/Heath Cards are up to date for Drivers. Aided in the Organizing of the maintenance trucks and equipment.