Lynn Snead
Statesville,NC
Summary
Dynamic Shift Supervisor with proven expertise at Lake Norman Security Patrol Inc. in team leadership and employee training. Successfully implemented policies that enhanced productivity and ensured workplace safety. Recognized for strong communication skills and a positive attitude, fostering a collaborative environment while resolving customer concerns effectively.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Lake Norman Security Patrol Inc.
01.2023 - Current
- Learned safety protocols and procedures to ensure workplace compliance.
- Implemented training sessions for new employees on operational standards and practices.
- Trained new employees and delegated daily tasks and responsibilities.
- Developed strong communication skills while interacting with team members and customers.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Assisted in daily operations by coordinating staff schedules and shift assignments.
- Cultivated professional working relationships with peers and supervisors.
Shift Supervisor
Lake Norman Security Patrol Inc.
10.2018 - 10.2020
- Implemented policies and standard operating procedures for continuous improvement.
- Supervised 2nd shift operations, ensuring adherence to safety protocols and production schedules.
- Coordinated team activities, optimizing workflow and increasing overall productivity during shifts.
- Implemented process improvements that reduced downtime and enhanced product quality standards.
- Facilitated communication between shifts to maintain continuity in operations and address issues promptly.
- Achieved smooth shift transitions by establishing clear communication channels between second and third shifts.
- Resolved issues quickly to maintain productivity goals.
- Assisted in daily operations by coordinating staff schedules and shift assignments.
Server
The Chef's House
10.2017 - 08.2018
- Delivered exceptional customer service, ensuring satisfaction and addressing concerns promptly.
- Managed food and beverage orders efficiently, minimizing wait times and optimizing flow.
- Trained new staff on menu knowledge and service standards to enhance team performance.
- Collaborated with kitchen staff to ensure timely preparation of orders, improving overall efficiency.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Grill Cook
The Dairy Bar
06.2012 - 05.2016
- Prepared and cooked menu items following standard recipes and portion guidelines
- Maintained cleanliness and organization of grilling station to ensure food safety compliance
- Collaborated with team members to streamline kitchen operations during peak hours
- Trained new staff on grill techniques and safety protocols, enhancing team efficiency
- Implemented time-saving cooking methods, improving overall service speed and quality
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
Dispatcher
Lake Norman Security Patrol Inc.
05.2007 - 09.2011
- Monitored alarm systems for security breaches, ensuring rapid response to incidents.
- Coordinated with law enforcement and emergency services during alarms or emergencies.
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
- Kept accurate records of all alarm activations, allowing for detailed analysis and follow-up investigations when necessary.
Education
GED -
Mitchell Community College
Statesville, NC01-1992
Skills
- Efficient cash transactions
- Employee training
- Workplace safety
- Team leadership
- Policy enforcement
- Shift reporting
- Team supervision
- Positive attitude
- Strong verbal and written communication
- Daily task management
- Task assignment
Timeline
Shift Supervisor
Lake Norman Security Patrol Inc.
01.2023 - Current
Shift Supervisor
Lake Norman Security Patrol Inc.
10.2018 - 10.2020
Server
The Chef's House
10.2017 - 08.2018
Grill Cook
The Dairy Bar
06.2012 - 05.2016
Dispatcher
Lake Norman Security Patrol Inc.
05.2007 - 09.2011
GED -
Mitchell Community College