Lynn Snyder
Palm Coast
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
42
42
years of professional experience
Work History
Community Systems Lead
SuperAwesome LTD
11.2015 - Current
- Designed and implemented moderation system for PopJam, a kids' social app which was live from 2013-2013
- Managed vendor relationship with 2-Hat/Sift image and text moderation, increasing efficiency by >25% for 3 years in a row
- Served as liaison between PopJam and Sift developers, and between developers and users (content moderators)
- Adapted evolving community policies to moderation procedures and tools
- Advocated for moderation team using data and reporting to demonstrate the links between community health and sound moderation policy and good tools
Community Associate, Moderation Tools
Mind Candy LTD
03.2012 - 11.2015
- Moderated online content for Moshi Monsters in multiple formats (blog, usernames, in-game chat)
- developed enhanced escalation procedures for moderation workflow
- improved moderation reporting systems
- provided email-based customer service
- Oversaw development of text and image moderation system for new product "PopJam" from conception to launch
Women’s Rowing Coach
John’s Hopkins University
07.1997 - 06.2002
- Coordinated all aspects of training, competition and growth for NCAA division III intercollegiate rowing team
Department Head, History
Saint Paul’s School for Girls
07.1994 - 06.1997
Teacher, Coach, Dorm Parent
Brewster Academy
07.1987 - 06.1994
- Classroom teacher: US History, World History, Biology
- Oversaw re-establishment of interscholastic rowing program
Director of Athletics
Oldfields School
08.1983 - 06.1987
Education
Bachelor of Arts - Anthropology
Connecticut College
06-1983
Skills
- Multi-Platform Customer Support
- Moderation leadership & support
- Moderation data analysis
- Policy Development and Execution
- Software Integration for Moderation
- Thought leadership, Trust & Safety
- Flexible and adaptable
Timeline
Community Systems Lead
SuperAwesome LTD
11.2015 - Current
Community Associate, Moderation Tools
Mind Candy LTD
03.2012 - 11.2015
Women’s Rowing Coach
John’s Hopkins University
07.1997 - 06.2002
Department Head, History
Saint Paul’s School for Girls
07.1994 - 06.1997
Teacher, Coach, Dorm Parent
Brewster Academy
07.1987 - 06.1994
Director of Athletics
Oldfields School
08.1983 - 06.1987
Bachelor of Arts - Anthropology
Connecticut College
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