Lynn Spivey
Newark
Summary
Detail-oriented professional with strong communication and problem-solving skills. Experienced in coordinating patient transitions and supporting colleagues to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
EICU UIS
Ohio Health Riverside Hospital
Dublin, OH
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Behavioral Health Denials/Appeals Lead
Nationwide Children Hospital
04.2022 - Current
- Denials for any out patient treatments
- Insurance eligibility specialist
- Medicaid denials projects
- Prior authorization specialist
- Appeals/grievances
- Autism denials
- County funding enrollment
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Unit Coordinator Mother Infant Unit
Mt Carmel Hospital St Anns
Westerville, OH
04.2019 - 05.2024
- Epic Super User
- Coordinated patient admissions and discharges, ensuring seamless transitions within hospital units.
- Developed and implemented scheduling systems to optimize staff allocation and enhance operational efficiency.
- Managed inventory of medical supplies, reducing waste through effective tracking and ordering processes.
- Led training sessions for new staff, fostering a culture of continuous learning and adherence to best practices.
Customer Service Representative
Aetna
03.2015 - 05.2017
- Resolved customer inquiries promptly, ensuring high levels of satisfaction and retention.
- Trained new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Analyzed customer feedback to identify trends and recommend improvements in service quality.
- Managed escalated issues effectively, providing solutions that aligned with company standards.
Education
High School Diploma -
Heath High School
Heath OhioSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Critical thinking
- Calm under pressure
- Active listening
Timeline
EICU UIS
Ohio Health Riverside Hospital
04.2025 - Current
Behavioral Health Denials/Appeals Lead
Nationwide Children Hospital
04.2022 - Current
Unit Coordinator Mother Infant Unit
Mt Carmel Hospital St Anns
04.2019 - 05.2024
Customer Service Representative
Aetna
03.2015 - 05.2017
High School Diploma -
Heath High School