Lynn Stadtmueller
Egg Harbor
Summary
Dynamic Account Executive, Sales Specialist with a proven track record excelling in client relationship building and account management. Recognized for enhancing customer satisfaction through tailored solutions, organizational and clerical skills and exceptional service. Skilled in operations and effective communication, driving significant referral business and streamlining processes for improved efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Executive
Professional Benefit Consultants Inc.
05.2017 - 01.2025
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to design customized benefit solutions tailored to client needs.
- Streamlined account management processes, improving efficiency in service delivery and response times.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Conducted detailed research on various plans to provide informed recommendations based on clients'' specific healthcare requirements.
- Worked diligently to resolve client disputes with insurance providers, advocating on their behalf for fair and satisfactory outcomes.
- Contributed significantly toward increasing referral business by cultivating strong relationships built upon trust, professionalism, and expert guidance for each client served.
- Served as a liaison between clients and insurance carriers during annual open enrollment periods, ensuring timely and accurate policy updates.
- Streamlined the claims process for clients by guiding them through required paperwork and simplifying communication with insurers.
- Enhanced customer satisfaction by providing personalized health insurance consultations and tailored policy recommendations.
- Managed a high volume caseload while maintaining exceptional attention to detail and responsiveness to client inquiries throughout the consultation process.
- Generated detailed reports analyzing client coverage usage patterns, identifying opportunities for cost-saving adjustments or plan modifications.
- Educated clients about health insurance coverage options, benefits and costs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Used Applied Epic to process benefit transactions.
- Analyzed customer needs to provide customized insurance solutions.
Sales Specialist
Caesars Entertainment Corporation
02.2011 - 05.2017
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Effectively managed time and resources to ensure consistent achievement of sales objectives and high levels of customer satisfaction.
- Established strong client relationships through excellent communication skills and product demonstrations.
- Provided first-rate service to all customers and potential customers.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Coordinated merchandising displays, signage and sales enablement.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Education
High School Diploma -
Absegami High School
GallowayAssociate of Science - Business Administration
Atlantic Cape Community College
Mays Landing, NJ05-2015
Skills
- Client relationship building
- Account management
- Relationship building and management
- Written and verbal communication
- Customer service
- Customer relations
- Business development and planning
- Operations
- Document organization
Certification
- NJ Health and Life Insurance Producer License - [2018-Current]
Atlantic City Host Award Winner 2014 (Retail Sales)
The Atlantic City Host Awards honor employees in the tourism/hospitality industry who enhance the experience for coworkers and Atlantic City visitors. These awards are presented to employees who distinguish themselves through enthusiasm and exemplary service, while promoting the destination.
Languages
Spanish
Limited Working
Timeline
Account Executive
Professional Benefit Consultants Inc.
05.2017 - 01.2025
Sales Specialist
Caesars Entertainment Corporation
02.2011 - 05.2017
High School Diploma -
Absegami High School
Associate of Science - Business Administration
Atlantic Cape Community College
Similar Profiles
Joseph FasanoJoseph Fasano
Personal Trainer at BeneFIT Health And Fitness ConsultantsPersonal Trainer at BeneFIT Health And Fitness Consultants
Candice BaxterCandice Baxter
Individual Insurance Associate at Yellow Raincoat Benefit Consultants IncIndividual Insurance Associate at Yellow Raincoat Benefit Consultants Inc
Kathy CarpenterKathy Carpenter
Sr Process Improvement Specialist at Professional Benefit AdministratorsSr Process Improvement Specialist at Professional Benefit Administrators
Gabriel ColonGabriel Colon
Self Employed/ Entrepreneur at MC Boat Building and Boat SalesSelf Employed/ Entrepreneur at MC Boat Building and Boat Sales
Hannah RoseHannah Rose
Substitute Teacher at ESS (Every Day Counts)Substitute Teacher at ESS (Every Day Counts)