Lynn Steingraber
Sodus,NY
Summary
Compassionate Human Services Specialist with experience in case management, client advocacy, and program coordination. Strong interpersonal skills coupled with crisis intervention abilities make for effective communication and building trust with diverse populations. Strong work ethic, adaptability, and exceptional interpersonal skills. Significant contributions to improving community welfare through innovative programs and resource allocation.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Prospero Equipment Corporation
Geneva, NY
08.2020 - 09.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Composed, edited and typed complex memos and reports with job-related software.
Call Center Representative
Maximus Federal Services
Rochester, NY
11.2017 - 06.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained strong call control and quickly worked through scripts to address problems.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Therapy Aide
Oswego Behavioral Health
Oswego, NY
11.2012 - 11.2017
- Assisted therapists in preparing patients for treatment by providing emotional support and encouragement.
- Developed individualized care plans that outlined goals for each patient's rehabilitation program.
- Maintained accurate documentation of all activities related to patient care.
- Collaborated with other members of the healthcare team regarding patient progress and concerns.
- Adhered strictly to HIPAA regulations while handling confidential information.
- Recorded detailed prognosis, treatment, responses, and progress notes in patient charts.
- Led group therapy sessions focusing on improving mobility and strength.
- Adhered to safety protocols to prevent patient injuries during therapy sessions.
- Coordinated with other healthcare professionals to ensure comprehensive care for patients with complex conditions.
Education
Bachelor of Science - Human Services
SUNY Empire State College
Saratoga Springs, NY06-2011
Skills
- Office Management
- AP/AR proficiency
- Expense validation
- Database entry
- Highly organized
- Client Relations
- Business Administration
- Office Administration
- Mail handling
- Document Control
- Spreadsheet Management
- Check processing
- Clerical Support
- Expense Reporting
- Records retrieval
- Database Management
- Customer Service
- Quality Assurance
- Account Management
- Resolving issues
- Interpersonal Skills
- Documentation And Reporting
- Case Documentation
- Client assessment
- Individual Counseling
- Safety and risk assessments
- Confidential records
- Clinical Documentation
- Behavioral Management
- Therapeutic communication
- Motivational Interviewing
- Suicide Prevention
Timeline
Administrative Assistant
Prospero Equipment Corporation
08.2020 - 09.2024
Call Center Representative
Maximus Federal Services
11.2017 - 06.2020
Therapy Aide
Oswego Behavioral Health
11.2012 - 11.2017
Bachelor of Science - Human Services
SUNY Empire State College
Similar Profiles
Daniel HesterDaniel Hester
Warehouse Associate at Temperature Equipment Corporation (TEC)Warehouse Associate at Temperature Equipment Corporation (TEC)
Kyle PrillKyle Prill
Install and Retrofit Coordinator at Sentry Equipment CorporationInstall and Retrofit Coordinator at Sentry Equipment Corporation
KYLA MANALOKYLA MANALO
OJT – Maintenance Department at Joel Chavez Equipment Rentals CorporationOJT – Maintenance Department at Joel Chavez Equipment Rentals Corporation
Ben MolisaniBen Molisani
Production Operator/Material Handler/Shipping and Receiving Technician at Prism WorldwideProduction Operator/Material Handler/Shipping and Receiving Technician at Prism Worldwide
Kevin MillerKevin Miller
Route Sales Representative at UniFirstRoute Sales Representative at UniFirst