Lynn Sterwerf

• Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
• Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
• Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
• Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
• Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
• Partnered with the management team to identify areas of improvement and implement changes that positively impacted overall restaurant operations.

• Trained new expeditors and food runners according to company policies and standards.
• Assisted preparation of food plates, overseeing quality, and appearance.
• Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
• Maintained speed of service for food orders while minimizing errors and complaints.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Supervised free play and other activities to keep children safe.
• Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
• Assisted with meal preparation and feeding to meet children's dietary needs.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
• Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
• Planned and guided age-appropriate tasks like reading, crafts and Type.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Educated members about upcoming fitness classes, workshops, or seminars relevant to their interests or goals.
• Contributed to team goals by actively participating in monthly sales initiatives aimed at retaining existing members and attracting new ones.
• Served visitors, vendors and other outside guests by greeting, welcoming and directing.
• Enhanced gym member experience by providing excellent customer service and assistance at the fitness desk.

HS diploma